We have new joiners starting in the middle of the month, and the calibration is assigning most leads to them (to match the numbers from SDRs who've been working since Nov 1st). But because of that, our older SDRs aren't receiving any leads, causing lots of confusion.
Ideally, we would like the queues to be calibrated weekly, so that reps receive the same number of leads weekly, and in an automated way.
Marta Vilardell supported this idea ·
We have new joiners starting in the middle of the month, and the calibration is assigning most leads to them (to match the numbers from SDRs who've been working since Nov 1st). But because of that, our older SDRs aren't receiving any leads, causing lots of confusion.
Ideally, we would like the queues to be calibrated weekly, so that reps receive the same number of leads weekly, and in an automated way.