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  1. I spend a lot of my advertising budget on Facebook lead ads, but if I sent them to a Chili Piper page after to book a meeting with my team, they have to fill out the form again. Would be great to be able to enable a prospect to book a meeting after converting from a Facebook lead ad.. ideally directly in Facebook but it could also work on a thank you page I redirect them to... would just need to pass thru the info they already submitted so they don't have to refill a form.

    81 votes

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  2. Create a Double Round Robin option so that an AE can be paired with any SE on a call

    53 votes

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  3. Adding the ability to search on multiple factors for Account Matching in addition to just email domain. This would solve for situations where companies have multiple accounts for the same company (typically different country locations).An example would be searching based on email domain + another field such as country.This would also allow for matching to accounts for public email domains as well.

    30 votes

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  4. Would prefer the option to show ONLY the calendar for the next rep in the queue. Classic round-robin distribution instead of combined availability of all reps in queue. rep1-rep2-rep3-rep4, then back to rep1-rep2-rep3-rep4. If a meeting no-shows or cancels, it is the rep's responsibility to get the meeting back on the calendar themself .

    25 votes

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  5. After a conference, ability to use Chili Piper to upload a list of lead-scans to be distributed to reps via Chili Piper's routing logic.

    12 votes

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  6. When working with 50+ queues due to large territories or broad teams/larger organizations, updating queues becomes a tedious and time-consuming task. It would be great if you could group queues together, and change a queue setting or add/remove a particular rule from the entire group at a time. Alternatively, you could select from a list of queues which to update, and trigger a mass update without a specific group defined.

    11 votes

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  7. A setting that automatically sends owned accounts to a different qualified rep, when the account owner is on vacation.

    9 votes

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  8. As of today, Chili Piper can redirect upon specific actions - a meeting being scheduled, a prospect being DQ’d, etc. It would be great to be able to conditionally redirect based on their form-filled values.

    9 votes

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  9. Chili can detect when a rep is on vacation and not book meetings for them during that time, but that rep will still receive unbooked leads via the round robin. Ideally, someone on vacation wouldn't receive these either and the only way around this is to manually remove people from the queues.

    9 votes

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  10. Having a default meeting type set for each queue means that queues have to be duplicated for each meeting type even though the rules are the same. It would be much less overhead if the meeting type could be configured at the Router level so that queues could be used with multiple different routers. With dozens of queues, duplicating them for every meeting type isn't scalable at all. Having a default meeting type for the queue would be fine as long as it could be overwritten by the meeting type set at the queue level (if one is set).

    9 votes

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  11. Currently you cannot rearrange the order of members in a distro team. New team members are put on top of the team list. We should be able to order the team members using either arrows (like queue arrangement) or via drag and drop functionality so each team doesn't have to be rebuilt when new members are added. This is specifically for Distro

    6 votes

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  12. When the calendar loads after filling out the form of an Inbound Router through Concierge, we start the ownership update upon the lead creation at this moment for the rep the meeting will be booked with.
    However, if the prospect takes longer to book the meeting, they can be reassigned to a different rep through the QFPWDTA.
    The goal is that if the same queue is enabled on the Scheduling Queues and QFPWDTA, we should assign and distribute the lead/contact to the same rep.

    3 votes

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  13. We have the need for more than one router redirect if the appointment request is a current client and if the client is international and we do not service their area yet.

    7 votes

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  14. When I edit the calibration for a user, there's usually a reason why. When my other admins go look and see I edit the calibration, it would be great to have a little note explaining the reasoning for editing the calibration.

    7 votes

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  15. Reps are picking other Sales People in my Ownership Routing Queues. I need to be able to make Ownership based routing queues strict.

    7 votes

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  16. Smart booking links https://help.chilipiper.com/hc/en-us/articles/360053021254-Smart-Booking-Links makes it possible to specify the Meeting Type as a URL parameter for meetings.. but not for Routers. The Router meeting link should accept the Type parameter and then over-ride the default meeting type.

    7 votes

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  17. We would love the ability to skip an ownership queue if the assigned owner isn't available for the next 3 days. While we try to prioritise ownership, our reps can get quite busy and so it would be best for the customer experience if they automatically skip the ownership queue and fall back to a round robin if unavailable.

    4 votes

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  18. 6 votes

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  19. In the instant booker when booking in a queue, the users are currently listed in a static order. My team would much prefer to have that order be dynamic so that it orders the users in the order in which their current level exist. So the "Up Next" user would be at the top and then "Next Up" would be right below them.

    5 votes

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  20. Can it be possible to create form fields without having to link them to a field in Salesforce?1. The team wants to collect information that isn't always stored on a Lead or Contact.2. It's not scale-able for us to create a new field on Leads and Contacts for each data point the team wants to collect (i.e. Facebook URL, Facebook username, Facebook password, Twitter URL, Twitter password, EMR, etc).

    5 votes

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