Algorithm Reset Intervals
ability to choose from a range of intervals in which the Round-Robin algorithm resets itself from the Workspace Settings ie., 1, 3, & 6 month intervals. This is for quarterly and semi-annual reporting purposes on their end.
Ryan Kageyama
shared this idea
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Marta Vilardell commented
We have new joiners starting in the middle of the month, and the calibration is assigning most leads to them (to match the numbers from SDRs who've been working since Nov 1st). But because of that, our older SDRs aren't receiving any leads, causing lots of confusion.
Ideally, we would like the queues to be calibrated weekly, so that reps receive the same number of leads weekly, and in an automated way.
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Four queue calibration, the current default is that the calibration resets every month. If that setting is disabled, say if a customer wishes to reset the calibration every quarter, that then has to be done manually by the customer.
The ask is to enable a feature that would automate the recalibration of queues on whatever interval the customer wishes. So for example, if a customer wished to have queues calibrated every quarter, instead of having to log into chili piper and update, the customer could simply select "3 months" as the interval for recalibration and select the date on which it is to begin.
