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  1. Ability to automatically load balance meetings between reps POST BOOKING (and automatically reassign meetings)

    2 votes

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    1 comment  ·  Routing » Assignment Rulesets  ·  Admin →
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    Joseph Uhland commented  · 

    Second this! The weighting helps, but it all boils down to the timeslot the customer selects. The manual reassignment takes time because you have to first identify which calls were booked through the given queue, then check if the person who you want to move calls to is available at that time, then reassign. If there was an automated approach like the one proposed then we could make call distribution more equitable.

    Joseph Uhland supported this idea  · 

  2. Add a filter to see "TOMORROW" meetings, not just all "upcoming"

    11 votes

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    0 comments  ·  Reporting » Dashboard  ·  Admin →
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    Joseph Uhland supported this idea  ·