Ability to automatically load balance meetings between reps POST BOOKING (and automatically reassign meetings)
Currently we use weights to try to ensure reps are load balanced from a schedule perspective, however, we've found this to be insufficient and end up needing to manually reassign meetings between reps. We'd love for Chili Piper to be able to automatically reassign meetings between a pool of reps as schedules firm up.
2
votes
Robert Shedd
shared this idea
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Joseph Uhland commented
Second this! The weighting helps, but it all boils down to the timeslot the customer selects. The manual reassignment takes time because you have to first identify which calls were booked through the given queue, then check if the person who you want to move calls to is available at that time, then reassign. If there was an automated approach like the one proposed then we could make call distribution more equitable.