We sell a technical product to developers which requires us to have a developer expert on the call as well as our sales representatives.
Currently when our sales team is booked through the router, they have to check with the developer expert to make sure that time works for them as well, and if not they have to reschedule. The process creates friction.
If the router were able to look at two calendars for booking it would be a big help.
i.e.:
1) Client wants to book a time.
2) Router looks at calendar 1 (sales representative in round robin) and calendar 2 (developer expert who should be scheduled on every call regardless of other round robins) and shows available times that fit with both calendars.
3) Client books a time in which a sales representative and developer expert are both available.
Blair Ewalt supported this idea ·
We sell a technical product to developers which requires us to have a developer expert on the call as well as our sales representatives.
Currently when our sales team is booked through the router, they have to check with the developer expert to make sure that time works for them as well, and if not they have to reschedule. The process creates friction.
If the router were able to look at two calendars for booking it would be a big help.
i.e.:
1) Client wants to book a time.
2) Router looks at calendar 1 (sales representative in round robin) and calendar 2 (developer expert who should be scheduled on every call regardless of other round robins) and shows available times that fit with both calendars.
3) Client books a time in which a sales representative and developer expert are both available.
Thank you!