Double Round Robin
Create a Double Round Robin option so that an AE can be paired with any SE on a call
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Ali Hashimi commented
CP team, where do things stand with this feature? It's one of the top 3 most requested features within this forum and after speaking to numerous CP sales reps, every single one of your sales reps mentioned it was the single most sought-after feature currently missing in CP, and quite possibly the largest hindrance to your customer's ability to grow. Would like some reassurance that this is currently on the roadmap and CP has identified its significance in the market. Thank you in advance!
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Naz Van Den Heever commented
This is something that is available in the market. It is a commonly requested product gap.
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Rebecca Ulrich commented
I assumed this was a feature, it is available in Calendly, but can't seem to combined two calendars from the same team
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none of our competitors offer this and should not be to hard to build
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Blair Ewalt commented
We sell a technical product to developers which requires us to have a developer expert on the call as well as our sales representatives.
Currently when our sales team is booked through the router, they have to check with the developer expert to make sure that time works for them as well, and if not they have to reschedule. The process creates friction.
If the router were able to look at two calendars for booking it would be a big help.
i.e.:
1) Client wants to book a time.
2) Router looks at calendar 1 (sales representative in round robin) and calendar 2 (developer expert who should be scheduled on every call regardless of other round robins) and shows available times that fit with both calendars.
3) Client books a time in which a sales representative and developer expert are both available.Thank you!