Outlook now moves calendar events older than a year to Archives. This does not delete the event, but moves it to a different calendar. Currently, ChiliPiper does not allow two different calendars to be connected to one user. This is causing the sync between ChiliPiper and Salesforce to mark these year+ old calendar events as Cancelled and Not Held since they are gone from the users' original calendar. This is altering our historical data.
Outlook now moves calendar events older than a year to Archives. This does not delete the event, but moves it to a different calendar. Currently, ChiliPiper does not allow two different calendars to be connected to one user. This is causing the sync between ChiliPiper and Salesforce to mark these year+ old calendar events as Cancelled and Not Held since they are gone from the users' original calendar. This is altering our historical data.