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  1. Provide an integration with Aircall for SMS and Phone integration with calendar app

    2 votes

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    0 comments  ·  New  ·  Admin →
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  2. For post-sales reps that are emailing out of Gainsight, this would be super valuable.

    2 votes

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    0 comments  ·  New  ·  Admin →
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  3. Create API endpoint to retrieve meeting data and push it to data warehouse for advanced analysis

    1 vote

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    0 comments  ·  New  ·  Admin →
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  4. When Zapier receives the New Meeting payload, Event Workspace only shows up if the meeting is booked via a router but if it's via Meeting Type link, it is not passing it. I think it's crucial to pass that info no matter how a meeting is booked. It's a big help in grouping your actions in your automation

    4 votes

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    0 comments  ·  Zapier  ·  Admin →
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  5. Integration users used to connect Chili Piper to a CRM are commonly a specific user created for the purpose of integration and is linked to an unmonitored email address, which means that when CRITICAL issues occur such as a calendar disconnection, the proper admins are NOT alerted immediately to take action. This causes continual challenges for clients when we get disconnected and Chili Piper essentially stops working. NEED to be able to specify certain emails/users to receive email notifications upon disconnect.

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  6. Better Hubspot extension - not having to set the user as super admins in Hubspot in order to synch their accounts.

    2 votes

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    0 comments  ·  HubSpot CRM  ·  Admin →
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  7. Integrate with other SMS providers, not just Twilio. Take a look at ClickSend instead :)

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  8. We have an automation in Salesforce that triggers off the Event creation by chilipiper. When that fails, the rest of the automation fails to trigger. Since there is no notification from Chilipiper that the Event failed to create we often don't find out about the issues until many days after the automation was supposed to trigger. If there was some sort of notification from Chiliper that an Event failed to create we could investigate it immediately.

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  9. Very often, customers set themselves to "Out of Office" in Outlook and they expect to not receive bookings on their calendar. Right now, Chili Piper only sees "busy" as a block but it would be nice if Chili Piper also saw "Out of Office" as busy as that is normal practice for companies.

    1 vote

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    0 comments  ·  Outlook  ·  Admin →
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  10. We want to update the case owner in concierge & Handoff in the same way that the Lead or Contact owner can be updated.

    1 vote

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    0 comments  ·  CRM Actions  ·  Admin →
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  11. Able to send all data into Snowflake directly.

    1 vote

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    0 comments  ·  New  ·  Admin →
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    1. Have a different partnership model with Clearbit and Zoominfo so we can offer their enrichment solutions natively without them having to be Zoominfo/Clearbit customers.

    2. Offer form enrichment natively for concierge/distro

    3. Offer data enrichment natively in distro

    This gives us a competitive edge with concierge because nobody is doing this yet and also helps us to catch up to some of the competition with distro as LeanData and Ringlead already do this.

    We could also have several data providers, so if one provider doesn’t have data we can call a different one - making our combined solution even better and more…

    5 votes

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    1 comment  ·  New  ·  Admin →
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  12. Allow Chrome extension to insert Suggested Times in ChurnZero.

    1 vote

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    0 comments  ·  New  ·  Admin →
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  13. I've had a number of prospects wish that we could create duplicate leads when a meeting is booked via Chili Piper. This is a gap that Calendly hasn't figured out. Many teams I work with have a team dedicated to deduping leads in their CRM.

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  14. When Zoom or any other integration has a disconnect a notification email should be sent to the end-user in order to inform them.

    This is already done with calendar connection, but is important for conference details as well since this can result in blank information sent to prospects.

    At the very least, a notification sent at the time of booking to indicate the conference details couldn't be included.

    46 votes

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    9 comments  ·  Zoom  ·  Admin →
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  15. As a follow up to a conversation I had with Jared Wexler, I'd like to request a feature to natively allow multiple calendars in Chili Piper. Right now, I connect CP to my work calendar (where the license is tied to), but it only accesses and blocks time from events within that calendar. As there is no sync option in Gcal between calendars (only sharing/visibility), it doesn't recognize events I'm already booked for on my other calendars. Can we investigate connecting multiple per user, with the goal of only allowing Chili Piper to book time when availability is seen across…

    56 votes

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    Idea  ·  11 comments  ·  GCal  ·  Admin →
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  16. There are situations in which a global meeting type is created for all users but some users need slightly different settings depending on their role.

    It would be nice if end users could override certain meeting type settings or reminder settings so they have a little more autonomy over the meeting types and reminders that get set for them.

    1 vote

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    0 comments  ·  New  ·  Admin →
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  17. Upon an event being rescheduled, CP only attempts to update the event date and time once - if CP receives an error or the record is locked due to other updates happening, CP will not retry to update the date and time. This causes rescheduled events to not get updated to new date and time.

    6 votes

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    1 comment  ·  Salesforce  ·  Admin →
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  18. It would be great to get a slack notification with a prospect replies via SMS instead of just an email. Many of my reps have slack pulled up with notifications on whereas emails are a bit slower to get to.

    1 vote

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    0 comments  ·  Slack  ·  Admin →
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  19. Stripe integration before booking

    2 votes

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