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  1. Better Hubspot extension - not having to set the user as super admins in Hubspot in order to synch their accounts.

    2 votes

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    0 comments  ·  HubSpot CRM  ·  Admin →
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  2. I want to CP to email me if someone's gcal or CRM gets disconnected

    1 vote

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    0 comments  ·  Admin →
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  3. Very often, customers set themselves to "Out of Office" in Outlook and they expect to not receive bookings on their calendar. Right now, Chili Piper only sees "busy" as a block but it would be nice if Chili Piper also saw "Out of Office" as busy as that is normal practice for companies.

    1 vote

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    0 comments  ·  Outlook  ·  Admin →
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  4. Ability to add a user to a cadence directly from distro or concierge setup in the Chili Piper App

    5 votes

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    0 comments  ·  New  ·  Admin →
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  5. We want to update the case owner in the same way that the Lead or Contact owner can be updated.

    1 vote

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    0 comments  ·  CRM Actions  ·  Admin →
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  6. Able to send all data into Snowflake directly.

    1 vote

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    0 comments  ·  New  ·  Admin →
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  7. Allow Chrome extension to insert Suggested Times in ChurnZero.

    1 vote

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    0 comments  ·  New  ·  Admin →
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  8. If a Hubspot is the CRM used with Chili Piper, Hubspot Calendar Sync must be turned off in order to not get duplicate meetings created by Chili Piper. Not everyone can do this as calendar events can often be created outside Chili Piper and need to be logged into Hubspot. The forces someone to either turn of calendar sync which will cause them to loose meetings or turn off event creation in Chili Piper which will cause them to loose important meeting information sent from Chili Piper.

    There should be an option to avoid this. Perhaps a way to sync…

    3 votes

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    0 comments  ·  HubSpot CRM  ·  Admin →
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    1. Have a different partnership model with Clearbit and Zoominfo so we can offer their enrichment solutions natively without them having to be Zoominfo/Clearbit customers.

    2. Offer form enrichment natively for concierge/distro

    3. Offer data enrichment natively in distro

    This gives us a competitive edge with concierge because nobody is doing this yet and also helps us to catch up to some of the competition with distro as LeanData and Ringlead already do this.

    We could also have several data providers, so if one provider doesn’t have data we can call a different one - making our combined solution even better and more…

    3 votes

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    1 comment  ·  New  ·  Admin →
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  9. I've had a number of prospects wish that we could create duplicate leads when a meeting is booked via Chili Piper. This is a gap that Calendly hasn't figured out. Many teams I work with have a team dedicated to deduping leads in their CRM.

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  10. When Zoom or any other integration has a disconnect a notification email should be sent to the end-user in order to inform them.

    This is already done with calendar connection, but is important for conference details as well since this can result in blank information sent to prospects.

    At the very least, a notification sent at the time of booking to indicate the conference details couldn't be included.

    45 votes

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    7 comments  ·  Zoom  ·  Admin →
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  11. 70 votes

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    Idea  ·  1 comment  ·  GCal  ·  Admin →
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  12. There are situations in which a global meeting type is created for all users but some users need slightly different settings depending on their role.

    It would be nice if end users could override certain meeting type settings or reminder settings so they have a little more autonomy over the meeting types and reminders that get set for them.

    1 vote

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    0 comments  ·  New  ·  Admin →
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  13. As a follow up to a conversation I had with Jared Wexler, I'd like to request a feature to natively allow multiple calendars in Chili Piper. Right now, I connect CP to my work calendar (where the license is tied to), but it only accesses and blocks time from events within that calendar. As there is no sync option in Gcal between calendars (only sharing/visibility), it doesn't recognize events I'm already booked for on my other calendars. Can we investigate connecting multiple per user, with the goal of only allowing Chili Piper to book time when availability is seen across…

    52 votes

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    Idea  ·  10 comments  ·  GCal  ·  Admin →
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  14. Upon an event being rescheduled, CP only attempts to update the event date and time once - if CP receives an error or the record is locked due to other updates happening, CP will not retry to update the date and time. This causes rescheduled events to not get updated to new date and time.

    6 votes

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    1 comment  ·  Salesforce  ·  Admin →
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  15. Currently the Intercom CP app works in Messenger, so we can manually trigger the app in the chat box. The app won't work as an operator bot app, however, despite showing the app available as a follow up action. This feature request is for implementing a bot Operator functionality for automatic routing in Intercom, based on email address.Behavior here: https://www.loom.com/share/370a81b1b8bd479ea110c3fdf21c57da

    46 votes

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    Idea  ·  2 comments  ·  Intercom  ·  Admin →
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  16. It would be great to get a slack notification with a prospect replies via SMS instead of just an email. Many of my reps have slack pulled up with notifications on whereas emails are a bit slower to get to.

    1 vote

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    0 comments  ·  Slack  ·  Admin →
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  17. Stripe integration before booking

    2 votes

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    0 comments  ·  New  ·  Admin →
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  18. Allow users the ability to book appointments using VideoAsk.

    7 votes

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    0 comments  ·  New  ·  Admin →
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  19. Ability to use Hot Handoff from Hubspot using an icon similar to the Salesforce integration. Currently, Hubspot users can only use hot handoff from an existing invitation email within gmail.

    7 votes

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    0 comments  ·  HubSpot CRM  ·  Admin →
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