Feature Requests

Chili Piper's tracking scripts load independently of cookie consent banners, making it difficult for customers operating in GDPR or CCPA-regulated regions to ensure compliant data collection. Chili Piper's scripts should respect cookie consent banner settings, only loading after a visitor has provided consent, so customers can meet their legal obligations under GDPR and CCPA. Non-compliance with cookie consent requirements exposes customers to regulatory risk. Integration with consent management platforms is a baseline requirement for enterprise customers in regulated markets.

The initial privacy policy interaction in the chat widget cannot be customized. Teams with specific legal requirements need to control how consent is presented and collected before a visitor engages. Admins should be able to customize the privacy policy consent step in the chat widget, including the text, format, and required interaction, to meet their specific legal and compliance requirements. Generic privacy policy language doesn't meet the specific requirements of all organizations. Customizable consent interactions ensure teams can comply with their legal obligations without building a separate solution.