Ability to Manage maximum number of bookings across different meeting types
It would be great if people that use multiple calendar types had the ability to limit the total number of meetings scheduled across each of those instead of just at the individual meeting type level
Cody Cooley
shared this idea
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We’d like to request the ability to set a combined daily limit that applies across both Round Robin (distribution) links and 1:1 scheduling links for each rep.
Example scenario:
If a rep should only take a maximum of 5 calls per day, the system should stop routing new calls once they reach this total, regardless of whether the calls came through a distribution or a 1:1 link. -
Hello! Meeting limits can now be set per user in your Distributions. The limit can be daily, monthly, weekly, or custom. Here is how you can implement it - https://share.zight.com/bLu2xb5o
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Cory Bates-Rogers commented
This would be a game changer. Please add this feature.
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Dillon Nuanes commented
We're using CP for our support team. This is a key functionality to ensure our reps have manageable call loads each day.
Adding this feature would allow CP to open up more use cases.
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Eduard Byrne
commented
For new hires, I want to be able to limit number of bookings per day on a meeting type and Q basis. This allows us to control the amount of volume a rep gets. Weighting helps a little but only if it's a larger Q
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Beth Rea commented
Currently, you can cap the number of meetings per day but you can't cap the number of hours booked per day. For example, if I want only allow two hours to be booked per day for one meeting type, I can't do that today. I would have to put a limit of four 30-minute meetings per day.
You can set a schedule to align the two hour requirement but I don't want to timebox our customers. I want to give them the flexibility to book whenever they want to.
New idea from comment
This comment was upgraded into a new idea: Limit Total Booking Hours Per Day Instead of Number of Meetings -
Tim Herrmann commented
This would be incredibly helpful when someone is in multiple queues. If we have meeting type cap set at 3, but they are mapped into 4 queues, they could in theory get stacked with 12 meetings.
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Joey Szwec
commented
From an Admin perspective limit the number of meetings a user gets / day, not from a meeting type, but from an overall meeting perspective
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Gal Agar Reiter commented
It is critical for us to be able to limit the # of meetings a single rep can get. We have people in onboarding we don't want to be receiving more than a certain number of meetings booked in a week
However, since these reps have lots of availability on their calendar, they get many meetings routed to them, even if their weights are very low - which is the opposite of what we aim for -
Jake Taylor
commented
Id like for there to be customizable host booking limits (by user) within a specific meeting type. From a capacity management perspective this would reduce friction between meeting types and queues
