11 results found
-
Pardot Integration for Chat
Pause with ChiliPiper for now due to some reservations we have with the lack of Pardot integration that we require. We’ll reach back out if there’s anything additional we'd like to see or explore.
3 votes -
Notion integration for Chat AI knowledge base
OTS keeps a lot of their help docs inside of notion and if they want to train Chat AI then they have to manually download everything. Being able to read data behind a login would help a lot.
2 votes -
Task creation at end of chat
Trigger task creation at the end of a chat. Maybe from through a score, but it could be as simple as a yes/no designation.
1 vote -
Deanonymization
Ability to see who (Contact/Account) is on the website
3 votes -
Fallback mechanism for Chat
Have a fallback mechanism similar to what we have for Distro
2 votes -
Better ChiliChat flow editor
Concierge routing provides a much more convenient editor with drag-and-drop and duplication support. The chat solution is very limited and has messed up a few times—for example, by accidentally adding a routing node in the middle of the flow, after which I can't delete it without removing the entire tail end.
1 vote -
Anonymizing attendee email address and chat agent names
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
1 vote -
Create SF Case in Chat flow
This is part of using Chat in a Support workflow as we track Support issues via Cases.
2 votes -
4 votes
-
SDR Status overview
Check if an SDR is online or offline, and be able to set their online/offline schedule
2 votes -
Chat with prospects via Slack
Provide the ability for reps to use our Chat product via Slack with prospects.
1 vote
- Don't see your idea?