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How can we improve Chili Piper?

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3 results found

  1. Automated Team Management via CSV or API Integration

    Enable team members and routing updates via CSV upload or API integration,

    8 votes

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    1 comment  ·  Teams  ·  Admin →
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  2. PTO management and booking when PTO ends

    Currently, when a rep who is in a queue has their calendar blocked off for PTO Chilipiper marks them as OFF and they are not selected in queues until their calendar block ends. For example, if I'm on PTO this week with my calendar blocked for all day events and someone is trying to book a meeting for next week, I won't be next in queue and am marked OFF, even though my calendar is empty the following week. This feature needs to be smarter and recognize that I'm bookable next week, even if my calendar is blocked today.

    1 vote

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    Idea  ·  0 comments  ·  Teams  ·  Admin →
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  3. Allow rep's to have availability specific to a team

    It would be helpful to add a rep to a specific team when someone is on vacation and have their availability be specified for that team rather than universally, so they are only booked when the person they're covering is on vacation and not taking away other potential bookings from that person when they're back

    1 vote

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    Idea  ·  0 comments  ·  Teams  ·  Admin →
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