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How can we improve Chili Piper?

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2 results found

  1. Allow non-admins to view the distributions

    Our reps would love to know when they are 'next' in the rota, and assume the rota is 'unfair' because the round robin calculation happens behind closed doors from their perspective.I'm sending them screenshots but would rather give them a window into the relevant queues.

    5 votes

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    Planned  ·  0 comments  ·  Queues  ·  Admin →
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  2. Split/Alternating Leads

    Currently we share a queue between 2 teams. We do not have geographic regions. All leads are directed to the same queue. We would like to distribute leads on an individual basis while keeping the leads between the two teams even. Best case would be a counter to distribute leads from the website between the two queues.

    1 vote

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