53 results found
-
Archive functionality
Ability to archive queues, templates, etc without fulling deleting to clean up workspaces.
16 votes -
Display SF User Name in addition to FN/LN & Email in User List
Often times, particularly for admins, there are multiple Users in SF with the same email address, but with different user names. Displaying SF user name in addition to Email & FN/LN would be helpful
1 vote -
Sorting Queues/Templates/Reminders/Routers
I have lots and lots of queues and templates in my Chili Piper workspace. Searching for the right queue or template can take a while and I always CTRL + F and then search. Would be awesome if I had a way to sort, based on name, active/inactive, type, or # of Assignees in the queue for usability purposes.
66 votes -
Web layout
The fact that I had to look up how to integrate zoom with chili piper in google is a testament to how poorly the UI is designed. I naturally assumed it was the 4 squares icon on the top left. Instead user settings are on the bottom left.
1 vote -
Clearer wording on email sent when prospect email is incorrect
There's been some cases when the prospect misspells their email address and uses an incorrect format (e.g. example.@gmail). In those cases, we send an email like this: "First Last booked a meeting at 07:15 PM EEST on Wed, Sep 11th but the meeting was not created in your calendar.It looks like the calendar was not available at that time. Can you please make sure you create it in your calendar as soon as possible?His details below:First Lastexample.@gmailBest,The Chili Piper team"We should improve the wording to let our customers know that we couldn't create the event due to an invalid form…
1 vote -
Alert when Slack gets disconnected
I'd like to be able to get alerted whenever the integration between Chili and Slack get a disconnection so we can act quickly to re-configure the integration and avoid losing any alerts.
4 votes -
Branding on Confirmation Emails
The confirmation e-mails sent to the Assignee and the Booker should be branded with our logo.
36 votes -
Ability to set org-level holidays
Ability to add in holidays within the Inbound Routers or even within the queues or workspaces. What I mean by this is a way to mark specific days as 100% no one can book. In the DE screenshot below, I can say everyone is OOO per Distribution Team on specific Days. It would be awesome to be able to do this in Chili Piper too. Then it would not matter if someone forgot to set their calendar for the holiday. https://share.getcloudapp.com/o0uZxBy4
40 votes -
Descriptions vs Icons
I find these new icons in the left menu confusing. At the very least, when I hover over them, can I see the name of the section?
3 votes -
Group users by function for easy queue member mgmt
I'd like for AEs to be a group, SDRs to be a group, etc. So that I can manage all the different queues and their membership more easily.
15 votes -
Bulk turn off personal reminders
Some teams use reminders from outside systems. Being able to bulk turn off personal reminders rather than to have to turn it off on an individual basis would be a lot more time-efficient.
1 vote -
Allow Admin to Set Available Timezones
Our reps will often toggle the timezones visible when they book a meeting for a client and only 6 of them are relevant to our company. It would be great to allow admins to restrict the list of available timezones on booking links to simplify the options available.
9 votes -
Book first available slot before later slots
Stop booking middle of the day which wastes other available slots.
1 vote -
Assign reps to queues at the rep level
If I have 1 AE who needs to be assigned to 4 different queues I have to select queue 1, add the AE. Select queue 2, add the AE. Select queue 3, add the AE. It would be easier if I could go into the AE's profile and add queue 1, queue 2, queue 3, etc.
8 votes -
Permission-based queue access
We have a lot of queues set up, but not everyone needs access to all the queues. Most people only book a few queues and seeing ALL of them at once makes things a little more complicated than they should be. I'd like it if only the queues a rep needs to book in were visible.
5 votes -
Allow Reps to set their own meeting windows
We have some reps who want meetings only booked on the hour while others prefer 15 minute booking windows. In our global templates we have to choose one or the other – it'd be great if reps could have their own settings that we could set the global template to inherit.
4 votes -
Meeting buffers as individual user setting
Allowing individual users to determine the length of meeting buffer they need, if any at all, on their personal settings in tandem with their working hours. This would be helpful for admins to manage the requests from sales reps facing LA/NYC traffic versus Omaha traffic and not be the bottleneck by putting the onus on them to dictate their buffer time needs.
42 votes -
Additional Custom Fields for Users
There are additional custom fields I'd like to be able to add to a Booker/Assignee profile to that I can better personalize meeting reminders and meeting templates. For example, a link to a video they've created, a link to their about me page, their team name, etc.
4 votes -
Stop opening the same tab when I right click on something.
You know that thing when you want to open a new tab(s) say all of your meeting types, so you right click blitz through all of them but the tab your on opens the same damn thing you're trying open in ANOTHER tab? Ya kill that : )If I right click on a thing, I want it to open to another tab and leave the tab I'm in alone.
2 votes -
Ability to Manage maximum number of bookings across different meeting types
It would be great if people that use multiple calendar types had the ability to limit the total number of meetings scheduled across each of those instead of just at the individual meeting type level
52 votes
- Don't see your idea?