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How can we improve Chili Piper?

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4 results found

  1. Greater/less than date field rules in Distro

    Currently it is not possible to create a rule in Distro where "Date Field is greater than X Date." You have to create a formula field in Salesforce to calculate the UNIX date and then reference that field in your Distro rules. Being able to reference date fields directly opens up a lot of doors for routing and simplifies the process.

    5 votes

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    Planned  ·  0 comments  ·  Rules  ·  Admin →
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  2. Allow Admins to see which users are in which queues from queue list

    Its frustrating and difficult to have to click into each queue to see who is in it. You can see queue membership on the USER level by hovering over those users. Why not see membership from the queue level?

    7 votes

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    Planned  ·  1 comment  ·  Queues  ·  Admin →
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  3. Allow non-admins to view the queue distribution

    Our reps would love to know when they are 'next' in the rota, and assume the rota is 'unfair' because the round robin calculation happens behind closed doors from their perspective.I'm sending them screenshots but would rather give them a window into the relevant queues.

    5 votes

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    Planned  ·  0 comments  ·  Queues  ·  Admin →
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  4. Queue Rules View

    Easier way to keep track of the rules related to a queue, which does not involve opening each queue.

    1 vote

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    Planned  ·  0 comments  ·  Queues  ·  Admin →
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