Don't include reps on vacation for unbooked round robin
Chili can detect when a rep is on vacation and not book meetings for them during that time, but that rep will still receive unbooked leads via the round robin. Ideally, someone on vacation wouldn't receive these either and the only way around this is to manually remove people from the queues.
13
votes
Matt Stone
shared this idea
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Joshua Lee commented
commenting for awareness as well I agree with Colleen this is critical as we embrace this feature more and have more form fills this will be super important as we continue to rely on this setting
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Colleen Freedman commented
This is critical for efficiency as our team scales, it is very time consuming to manually remove reps from queues as they take PTO, all at different times.