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How can we improve Chili Piper?

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2 results found

  1. Distribution Hours

    Ability to set the hours distribution (in our case, contacts) should run. For example, a contact is picked up by CP at 6pm local time, we want the distributor to only route that contact the following day during working hours. This is so that we can track SLAs accurately in Salesforce, as we do not expect our reps to be working at 6pm. Putting a busy block on one's calendar works for the weekend but not after hours on working days.

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    Released  ·  0 comments  ·  CRM Router  ·  Admin →
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  2. SLA Triggers

    Add SLA Trigger to Distro

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