Add ability to define business hours for Distro SLA
Distro SLA allows users to reassign out leads if a certain field hasn't been updated within a certain amount of time. Clients would love to be able to set the "working hours" to prevent a lead coming in close to end of day or after business hours from being reassigned. ie, lead comes in at 5pm with a 3 hour SLA. Instead of having that lead reassigned at 8pm and penalizing the rep for not working after close of day, they would like the lead to be potentially reassigned at 12pm the following day (3 business hours after 5pm).
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AdminDrew
(Admin, Chili Piper, Inc.)
shared this idea