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  1. Many customers look for deduping in their routing software to help keep their CRM data as reliable as possible. For example, LeanData offers deduping. We have seen many Distro cross-sell opportunities fall through because Distro cannot do deduping.

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  2. Currently if a customer does not have an ownership queue on in the router but is routing based on account rules we fail these queues. Could we potentially have a switch in the router instead of having to tell customers to create a "dummy ownership" queue? Something more intuitive because customers are not able to figure this out on their own.

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