Dummy Ownership Enabled in Routers
Currently if a customer does not have an ownership queue on in the router but is routing based on account rules we fail these queues. Could we potentially have a switch in the router instead of having to tell customers to create a "dummy ownership" queue? Something more intuitive because customers are not able to figure this out on their own.
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AdminAlly Hardesty
(Product Operations Manager, Chili Piper, Inc.)
shared this idea