48 results found
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Simplifying Chilical Scheduler
Making it a clearer distinction of whether they're viewing their calendar or someone else's. Currenlty it's built as a hyper link at the top vs a drop down on the left side.
1 vote -
No Show Button in Salesforce - Confirmation message looks like a mistake
The solution published for adding a No Show button to Salesforce sounds great, but it's a horrible user experience when the End User clicks it and sees a non-formatted window open up with what looks like HTML and a mistake
All of my users reported this today being confused so it would be much better if a message appeared inside of Salesforce showing a Confirmation that it was completed successfully
1 vote -
Meeting guest email
Combine the "Email" and "Invite Additional Guests" fields into one field on the meeting scheduling form so that a customer can copy paste all meeting guests email addresses into one field. Have the addresses separated out after ".com" ".org" ".gov" etc.
1 vote -
Ability for admins to reassign meetings over busy blocks through admin
If a user has a manual block on their calendar, give admins the ability to transfer a call over a manual block through the admin portal.
1 vote -
Show meeting buffers before selecting a slot in ChiliCal scheduler
Meeting buffers are only shown (if enabled) once a time slot has been selected. This is problematic when booking for others if the booker is not aware of the buffers on each meeting type. They can end up picking what appears to be a suitable slot only to find there's a buffer enabled and therefore having to pick a new slot or suggest alternatives if doing so live on a call with a prospect/customer.
2 votes -
No Shows & Rescheduling in ChiliCal Chrome Extension
there is not an easy way to mark calls as a no-show in Gong using the Chili Cal Chrome Extension. This is very important for both Booker and Host to do.
Today you have to select the specific event that you want to mark, so the main ways are from Google Calendar, your Chili Piper calendar in your account, or via a custom button on the Salesforce event.
Can you please add Chili Piper calendars into the Chrome extension to speed up the process of tracking No Shows, and Rescheduling events on live calls?
1 vote -
Blind Round Robin - Show availability for all
Right now when using a blind round robin with handoff, it will ONLY show a single user.
There is no way to use the feature "show availability for all".
The blind round robin works well to prevent users from cherry picking, but part of the value-add is seeing all availability for those receiving meetings.
If we can update a feature so that when selecting "blind round robin" we can also view availability for all, that will be the ideal state
2 votes -
Multi-select to insert RR availability dynamically in Handoff
Request for Forrester -This is for Handoff Use case where a certain booking path matched may have upwards of 200 assignees available to take the meeting. They want to launch the ChiliCal booker to "insert booking link" that would round robin amongst the group... HOWEVER, at the time of booking they want to be able to multi-select just a FEW of those assignees from the matched list to include in the RR availability. This is due to nuanced and dynamically changing factors that make it impossible to build out individual paths or booking links that reflect the nearly endless list…
2 votes -
Prevent Assignee's from getting Meeting Buffers
A setting to be able to turn off Assignee's & Internal Guests from getting the meeting buffers would be great.
We only need them to for the Booker's to prepare, and its clogging up Assignee's calendars.2 votes -
Invite Additional Attendees from CRM in Search Function
I’d love the ability to search for existing contacts in our CRM directly within the Chili Piper ‘Invite a Guest’ field. This would eliminate the need to type out the full email or switch to my email client to copy and paste, streamlining the invitation process.
2 votes -
Reaching host booking limit is not used when showing meeting availability.
Reaching host booking limit is not used when showing meeting availability. So often, Chili PIper will show a meeting as available. Prospect then clicks on meeting to book and then gets a page back saying that it is "unavailable". It's a bad user experience. Some users might click on the "Find another time" button while others might not due to being unaware of the button or through frustration.
We also want to keep the limit at 10 to have balance on focus and don't want to move to unlimited bookings as we don't want AEs spending a lot of time…
2 votes -
CP hosted page to select a type of meeting (support, commercial, etc) followed by who to book with (or RR) on the next page.
We'd like to extend the use of CP to our CS/Growth teams but only if we can give customers one landing page (instead of multiple links) that has all of the different call types available to them and then the option to choose who they book with or a round-robin if they don't mind. Similar to personal pages but for the entire post-sales teams.
1 vote -
1 vote
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1 vote
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Assign different colors for paths
When SDRs are scheduling meetings for AEs through CP Instant Booker, it would be beneficial to visually differentiate meetings for different products by color. This would help us balance AEs' calendars when booking meetings for various products.
1 vote -
Identify meetings rejected from prospects
When a CP event is being sent, this is automatically accepted in the reps calendar and the prospects.
If the prospects later on rejects the meeting, there is no way to recognize this one as a canceled event unless the rep deletes the meeting from the calendar
For data consistency, it would be nice to be able to recognize these meetings (prospect reject = True)
1 vote -
Prevent meeting bookings outside Working Hours by Route in Handoff
It would be nice to toggle on/off on a queue by queue basis for these handoff routers that funnel to queues. Some teams are hoping for more control of their teams' schedules.
2 votes -
Allow custom limit for multiple bookings
Right now users can have a single (1) booking for a given time slot (ex: 11am) or multiple (8) bookings.
There is no option to edit/limit multiple bookings to more/less than 8.
Ex: I want to be able to just double (2) book a timeslot.
2 votes -
Allow users to book meetings for reps that are set as OFF on Instant Booker
Currently, it's not possible to book meetings for someone that has a day off the next day (or more days) due to the Booking Span if the queue is Round Robin with the make it strict option enabled, would be good if we had an option to not block the calendar of the rep for when the person is back.
Example - I'm off tomorrow and IB shows me as OFF, and with the make it strict, it will not consider me as next in queue, so bookers are not able to assign meetings to me for next week.
4 votes -
Book Meeting onto Non-Primary Google Calendar
It would be amazing to be able to schedule meeting on one of an Assignee's non-Primary or Additional Calendars in Google.
(Calendly allows this...)
2 votes
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