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How can we improve Chili Chat

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7 results found

  1. AI Chatbot

    6 votes

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    0 comments  ·  Admin →

  2. Tracking params with chatbot

    We need a way to pass some external tracking params along with the chat requests, same way as it could be done using concierge routing. Right now there's no options to pass, for instance, GTM id automatically.

    1 vote

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    2 comments  ·  Admin →

  3. Assignment node in Chat

    Customer would like to be able to put an assignment node anywhere in a chat journey. Right now it is only limited to after offering a meeting.

    2 votes

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    0 comments  ·  Admin →

  4. Ability to dynamically show/hide chatbot button

    JavaScript SDK or API to hide chatbot on specific pages.

    1 vote

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    0 comments  ·  Admin →
    Released  ·  AdminTaylor Jennings (Admin, Chili Piper, Inc.) responded

    Though it's not through an API, in the Trigger node of a Chat Journey, admins can specify which pages to show Chat on.


    To set this up:


    1. Create a new Journey, or select an existing one
    2. Select the Trigger node
    3. Under Location, select 'Show only under certain conditions', then select 'Add Condition'
    4. Select URL. From there you can use the operators: is equal, is not equal, contains, does not contain, and then values

  5. SDR Display Names

    display a message indicating when the SDR has joined the chat, including their name

    2 votes

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    0 comments  ·  Admin →

  6. Create SF Task of Chat transcripts

    1 vote

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    0 comments  ·  Admin →

  7. Chat product

    2 votes

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    Released  ·  0 comments  ·  Admin →
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