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How can we improve Chili Piper?

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2 results found

  1. Distribution - Capping

    Cap # of records being assigned to a specific rep.

    3 votes

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    Planned  ·  0 comments  ·  Team Round Robin  ·  Admin →
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  2. Ability for Prospect to select "backup" assignee if not available

    Give client ability to decide if they want to take a second assignee's availability into account when scheduling or just schedule with the primary assignee. This could be extremely helpful if an Prospect hits an Ownership queue but their assignee is OOO or on extended leave, we could allow a option to "view more availability" and the Chili Tenant could choose backup assignees or an alternative queue to route to. Potentially this could be applied to the scenario if we allowed customers to enable Strict RR in concierge but then "select additional availability" and route to new queue

    10 votes

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    Planned  ·  2 comments  ·  Booking Pages  ·  Admin →
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