63 results found
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Meeting Duration increment options
Weave is requesting that the options for the duration of the meeting invite have more options after 60 minutes than just 90 minutes and 2 hours, something like options for ever 5 or 10 minutes, or more flexibility in general
5 votes -
Native Chili Piper Forms
Having forms within Chili Piper and not needing to integrate with another form provider. It's something that a lot of people assume we have and are surprised we don’t.
2 votes -
Character limit on forms for phone number
Currently, there is no validation on the Phone field, which can lead to users entering incorrect or overly long numbers. For businesses that serve only U.S.-based clients, the system already adds the country code (+1) automatically.
To prevent users from mistakenly entering additional digits (e.g., duplicating the country code or adding invalid characters), it would be helpful to implement a character limit on the Phone field. This would ensure more accurate data entry and improve overall form validation.
3 votes -
Exclude Weekends from Availability Range in Meeting Templates
Currently, the availability range set in meeting templates counts all calendar days, including weekends. It would be helpful to have an option to count only business days (e.g., Monday through Friday). This would be especially beneficial for teams that do not work on weekends, as it would increase the effective availability shown in their calendars and better reflect their actual working hours.
2 votes -
Maintain Question Order in Meeting Description Using {{CP.DataField.AllFormFields}} Tag
When using a booking link that contains a series of form questions arranged in a specific order, the {{CP.DataField.AllFormFields}} tag currently does not preserve that order in the meeting description. Instead, the questions and answers appear in a seemingly arbitrary order.
Request:
It would be highly beneficial if the meeting description displayed the form responses in the same sequence as configured in the booking form. This would improve readability, maintain logical flow, and reduce confusion, especially in use cases where the order of questions carries context or priority.
This enhancement would help teams ensure consistency in how form data is…
1 vote -
Combined Daily Call Limit Across 1:1, Round Robin and Group Links
We’d like to request the ability to set a combined daily limit that applies across both Round Robin (distribution) links and 1:1 scheduling links for each rep.
Example scenario:
If a rep should only take a maximum of 5 calls per day, the system should stop routing new calls once they reach this total, regardless of whether the calls came through a distribution or a 1:1 link.1 vote -
Forms should be a separate asset that can be used in multiple meeting types
Forms now should be the same in Legacy, where they're a separate asset and can be used in multiple meeting types. This allows the admin to create a global form and apply changes if necessary in just one place
1 vote -
Show Google / Teams instead of "Host default"
Currently when the default is selected as Google Meet or Teams, the guest form shows the option as "Use Host Default Scheduling". This isn't clear what that scheduling option is or even what it really signifies.
Instead, it should be more clear either what the default is, or be worded to say something along the lines of "Host will specify conference location" , etc... make it clear what this option is.
2 votes -
Add a place to upload files to use in the concierge. Using CSS background images with files on different servers is now causing COEP errors.
SPecifically on the concierge screen, where a user can select between phone call and book meeting. My company would like to customize that to use special color and images, but the only way to do that is with CSS, more specifically background images, and those are now (as of last/early this week) erroring out due to COEP errors:
Failed to load resource: net::ERRBLOCKEDBY_RESPONSE.NotSameOriginAfterDefaultedToSameOriginByCoep
Cross-Origin Embedder Policy (COEP): COEP is a more recent security policy that further restricts how a document can be embedded in other contexts. It's designed to prevent certain types of attacks, especially those that leverage…
1 vote -
Different availability timeline for reschedules
Ability to provide a different timeframe of availability when someone clicks on a reschedule url.
4 votes -
2 votes
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1 vote
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Reminders not sent from reminder@chilipiper.com
Option to, instead, have reminders come from the assignee or booker
150 votes -
Ability to switch off emails/notifications for users
Option for each user to choose what notifications they want to receive by email. The booker especially doesn't need to receive all of these emails.
14 votes -
Reschedule and Cancellation Templates
When a meeting is rescheduled or cancelled, an updated invite is sent to the attendees. However, the body of this invite is exactly the same as the original. It would be useful to change the language in the body of the email they receive when rescheduling or cancelling to eliminate any confusion. For example, if the original invite says "Thank you for scheduling your tour..." it would be useful to update the body to say something like "Your tour has been cancelled" or "Your tour has been rescheduled" instead.
7 votes -
Recurring Meetings
Currently with Chili Piper we are only able to use the solution for the front end of longer lifecycles with our prospects and customers. Our more complicated deals where we need more data (i.e. how many meetings do we need to close a deal, renew a customer etc) have to be booked outside of Chili Piper given the product that doesn't support recurring meetings. Garnering adoption with a new tool is never easy but given that my AEs can only use the tool some of the time makes that all that more impossible.
84 votes -
Edit the error message and image presented when a disabled link is used
If a prospect/customer tries to access a queue link that has been disabled via the 'Public online booking link' toggle - it shows them a warning triangle with the message "This page is not available". This is a poor experience if the links are being used for time-sensitive campaigns and doesn't explain why they can't book a meeting e.g. "This initiative has ended - please contact your Account Manager". The request is to be able to change the image and the text shown once a link has been disabled.
2 votes -
Allows users to set SMS Reminders sender and recipient
Users should be able to control the direction of SMS Replies by allowing them to set the SMS Reminder recipient/sender in the Reminders settings of a workspace
11 votes -
Filter for "meeting invite accepted"
Have the ability to send different reminders for prospects that DID accept the invite (i.e. "can't wait for our call!") and a different one for prospects that DIDN'T (i.e. "can you please let us know if you're coming?").
Right now you can only send to either everyone, or to prospects who didn't confirm - meaning the suggestion above is not possible.
7 votes -
Remove meeting times that are outside customer's timezone
We are based in the UK but anyone in the world can book a demo with us, which means that UK hours appear even when it can be the middle of the night for people in the USA, India or Australia/New Zealand.
I would like the option to not display any times outside of the demo booker's working hours (nothing before 7am and nothing after 7pm) so they don't see random 1AM, 2AM, 3AM etc. times. It currently provides a very negative experience.
8 votes
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