Prevent rep from manually selecting queue
Want admins to be able to limit reps ability to select alternative queues or non-matching queues.
12
votes
Brian Skipper
shared this idea
This feature has been released as of Feb 8th 2024. The setting exists at the top of the "Workspace Settings" tab. When the setting gets unchecked, it hides the "Unmatched" queues to prevent the Booker from selecting that queue.
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Trent Allen commented
I like this idea as long as the flexibility can be added per queue not just workspace.