Settings and activity
20 results found
-
2 votes
AdminGaines Murfee (Director of Customer Success, Chili Piper, Inc.) supported this idea ·
-
1 vote
An error occurred while saving the comment -
6 votes
-
3 votes
-
47 votes
An error occurred while saving the comment Hello - as a potential workaround for this for team-wide holidays, what some clients will do to help reps who may forget to block off their calendars is to send out team-wide full day busy calendar events. Once a manager or admin sends this, the reps will automatically become unavailable in Chili Piper for meetings even if they don't accept. Only if they "decline" that invite will Chili Piper show them as available.
This workaround may not work in all cases, but it may help for your primary company-wide holidays.
As one more note, at our company, when we request time off, once it's approved, our internal system (a 3rd party tool that we use to manage this) will send a full day busy block on our teams' calendars, which aligns nicely with Chili Piper as it makes their calendars unavailable. In case you guys have a similar tool that has such options, may be one option worth exploring in the short-term!
In any case, thanks for adding the feature request, it's a good one!
-
6 votes
-
15 votes
-
22 votes
-
18 votes
-
67 votes
-
9 votes
-
92 votes
-
10 votes
-
23 votes
-
10 votes
-
163 votes
-
21 votes
-
46 votes
An error occurred while saving the comment I'd like to be able to assign a user "Manager" permissions in Chili Piper to be able to add/remove users to and from queues, adjust weights, and view/edit calibration. I would like to be able to assign these permissions per a queue, but not make this user a workspace admin.
-
28 votes
An error occurred while saving the comment When I edit the calibration for a user, there's usually a reason why. When my other admins go look and see I edit the calibration, it would be great to have a little note explaining the reasoning for editing the calibration.
-
75 votes
An error occurred while saving the comment I have lots and lots of queues and templates in my Chili Piper workspace. Searching for the right queue or template can take a while and I always CTRL + F and then search. Would be awesome if I had a way to sort, based on name, active/inactive, type, or # of Assignees in the queue for usability purposes.
Adding a note that if the user's email address changes but their user is the same in the email system, for example if a user gets married and her email address simply gets updated, in this case if the user logs out and back into Chili Piper, the expected behavior is that the Chili Piper system will automatically update the email address in the Chili Piper system to reflect the update.