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How can we improve Chili Chat

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3 results found

  1. Notion integration for Chat AI knowledge base

    OTS keeps a lot of their help docs inside of notion and if they want to train Chat AI then they have to manually download everything. Being able to read data behind a login would help a lot.

    3 votes

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    0 comments  ·  Chatbot Behavior  ·  Admin →
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  2. Task creation at end of chat

    Trigger task creation at the end of a chat. Maybe from through a score, but it could be as simple as a yes/no designation.

    1 vote

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  3. Anonymizing attendee email address and chat agent names

    Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.

    • Chat (primary): showing an alias to reduce abuse through chat
    • Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large

    https://us-48909.app.gong.io/call?id=733997413967265905&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A399%2C%22to%22%3A716%7D%5D

    1 vote

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