9 results found
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4 votes
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Deanonymization
Ability to see who (Contact/Account) is on the website
3 votes -
Notion integration for Chat AI knowledge base
OTS keeps a lot of their help docs inside of notion and if they want to train Chat AI then they have to manually download everything. Being able to read data behind a login would help a lot.
2 votes -
Create SF Case in Chat flow
This is part of using Chat in a Support workflow as we track Support issues via Cases.
2 votes -
SDR Status overview
Check if an SDR is online or offline, and be able to set their online/offline schedule
2 votes -
Chat functionality for support team
It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.
2 votes -
Better ChiliChat flow editor
Concierge routing provides a much more convenient editor with drag-and-drop and duplication support. The chat solution is very limited and has messed up a few times—for example, by accidentally adding a routing node in the middle of the flow, after which I can't delete it without removing the entire tail end.
1 vote -
Anonymizing attendee email address and chat agent names
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
1 vote -
Chat with prospects via Slack
Provide the ability for reps to use our Chat product via Slack with prospects.
1 vote
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