13 results found
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4 votes
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Third party integrations for Chat AI knowledge base
OTS keeps a lot of their help docs inside of notion and if they want to train Chat AI then they have to manually download everything. Being able to read data behind a login would help a lot.
3 votes -
Create SF Case in Chat flow
This is part of using Chat in a Support workflow as we track Support issues via Cases.
3 votes -
Anonymizing attendee email address and chat agent names
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
2 votes -
SDR Status overview
Check if an SDR is online or offline, and be able to set their online/offline schedule
2 votes -
Rules in Logs
Can you please include the rule that someone met within the logs that are available to download?
1 vote -
API's for Chat Information
I would like to leverage the API for Chat like we can for concierge & distribution.
1 vote -
Toggle online - working hours
The ability for the online / offline toggle to be linked to someone's calendar working hours. So they do not have to remember to turn their availability on and off
1 vote -
Summarize Chat AI Transcript
Summarize Chat AI conversation transcript and push it to a field in SFDC that can be automatically logged to the event when a meeting is booked.
One step further: Use Meeting Prep agent to pull this transcript summary for the sales rep to quickly reference before joining a call.
1 vote -
Pop chat only 1 time after users clicks 'X'
The chat bot is popping up on all pages even after the user clicks the 'X'. We would like to consider making it just pop up 1 time while the user is on the site.
1 vote -
Task creation at end of chat
Trigger task creation at the end of a chat. Maybe from through a score, but it could be as simple as a yes/no designation.
1 vote -
Better ChiliChat flow editor
Concierge routing provides a much more convenient editor with drag-and-drop and duplication support. The chat solution is very limited and has messed up a few times—for example, by accidentally adding a routing node in the middle of the flow, after which I can't delete it without removing the entire tail end.
1 vote -
Chat with prospects via Slack
Provide the ability for reps to use our Chat product via Slack with prospects.
1 vote
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