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  1. Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.

    • Chat (primary): showing an alias to reduce abuse through chat
    • Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large

    https://us-48909.app.gong.io/call?id=733997413967265905&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A399%2C%22to%22%3A716%7D%5D

    1 vote
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  2. 6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.

    Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.

    1 vote
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  3. Provide the ability for reps to use our Chat product via Slack with prospects.

    1 vote
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  4. This is part of using Chat in a Support workflow as we track Support issues via Cases.

    1 vote
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  5. 1 vote
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  6. Check if an SDR is online or offline, and be able to set their online/offline schedule

    2 votes
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  7. open API with restful aspects. A conversational AI bot should be able to call the API to obtain 2 or 3 future open time slots for a meeting with the human salesperson. If the conversational AI says to the human "I have Tuesday, July 2nd at 11:00 am or Wednesday, July 3rd at 1:30 pm" the human can confirm which time is best and the API would then schedule a call at that selected time.

    If the human says, "I am on vacation that week, can we look at the following week?", the bot should be able to query via…

    1 vote
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  8. 4 votes
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  9. It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.

    2 votes
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