16 results found
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Eloqua integration
Rockwell Automation (ENT org with 20k employees) said Eloqua integration is a must-have for chat
1 vote -
Better ChiliChat flow editor
Concierge routing provides a much more convenient editor with drag-and-drop and duplication support. The chat solution is very limited and has messed up a few times—for example, by accidentally adding a routing node in the middle of the flow, after which I can't delete it without removing the entire tail end.
1 vote -
Tracking params with chatbot
We need a way to pass some external tracking params along with the chat requests, same way as it could be done using concierge routing. Right now there's no options to pass, for instance, GTM id automatically.
1 vote -
Ability to dynamically show/hide chatbot button
JavaScript SDK or API to hide chatbot on specific pages.
1 vote -
Remove 'powered by Chili Piper' branding in chat window
Ability for customers to hide 'powered by Chili Piper' in the chat window
2 votes -
Deanonymization
Ability to see who (Contact/Account) is on the website
3 votes -
6 votes
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Assignment node in Chat
Customer would like to be able to put an assignment node anywhere in a chat journey. Right now it is only limited to after offering a meeting.
2 votes -
Anonymizing attendee email address and chat agent names
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
1 vote -
6Sense Chat integration
6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.
Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.
2 votes -
Chat with prospects via Slack
Provide the ability for reps to use our Chat product via Slack with prospects.
1 vote -
Create SF Case in Chat flow
This is part of using Chat in a Support workflow as we track Support issues via Cases.
2 votes -
SDR Status overview
Check if an SDR is online or offline, and be able to set their online/offline schedule
2 votes -
API
open API with restful aspects. A conversational AI bot should be able to call the API to obtain 2 or 3 future open time slots for a meeting with the human salesperson. If the conversational AI says to the human "I have Tuesday, July 2nd at 11:00 am or Wednesday, July 3rd at 1:30 pm" the human can confirm which time is best and the API would then schedule a call at that selected time.
If the human says, "I am on vacation that week, can we look at the following week?", the bot should be able to query via…
1 vote -
4 votes
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Chat functionality for support team
It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.
2 votes
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