9 results found
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Anonymizing attendee email address and chat agent names
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
1 vote -
6Sense Chat integration
6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.
Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.
1 vote -
Chat with prospects via Slack
Provide the ability for reps to use our Chat product via Slack with prospects.
1 vote -
Create SF Case in Chat flow
This is part of using Chat in a Support workflow as we track Support issues via Cases.
1 vote -
1 vote
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SDR Status overview
Check if an SDR is online or offline, and be able to set their online/offline schedule
2 votes -
API
open API with restful aspects. A conversational AI bot should be able to call the API to obtain 2 or 3 future open time slots for a meeting with the human salesperson. If the conversational AI says to the human "I have Tuesday, July 2nd at 11:00 am or Wednesday, July 3rd at 1:30 pm" the human can confirm which time is best and the API would then schedule a call at that selected time.
If the human says, "I am on vacation that week, can we look at the following week?", the bot should be able to query via…
1 vote -
4 votes
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Chat functionality for support team
It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.
2 votes
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