Skip to content
← Have an idea? Share it!

Chat

Chat

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve Chili Chat

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

9 results found

  1. Anonymizing attendee email address and chat agent names

    Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.

    • Chat (primary): showing an alias to reduce abuse through chat
    • Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large

    https://us-48909.app.gong.io/call?id=733997413967265905&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A399%2C%22to%22%3A716%7D%5D

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  2. 6Sense Chat integration

    6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.

    Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  3. Chat with prospects via Slack

    Provide the ability for reps to use our Chat product via Slack with prospects.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  4. Create SF Case in Chat flow

    This is part of using Chat in a Support workflow as we track Support issues via Cases.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  5. Create SF Task of Chat transcripts

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  6. SDR Status overview

    Check if an SDR is online or offline, and be able to set their online/offline schedule

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  7. API

    open API with restful aspects. A conversational AI bot should be able to call the API to obtain 2 or 3 future open time slots for a meeting with the human salesperson. If the conversational AI says to the human "I have Tuesday, July 2nd at 11:00 am or Wednesday, July 3rd at 1:30 pm" the human can confirm which time is best and the API would then schedule a call at that selected time.

    If the human says, "I am on vacation that week, can we look at the following week?", the bot should be able to query via…

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. Chat Integration with Zendesk Tickets

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Chat functionality for support team

    It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
  • Don't see your idea?