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How can we improve Chili Chat

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13 results found

  1. Eloqua integration

    Rockwell Automation (ENT org with 20k employees) said Eloqua integration is a must-have for chat

    1 vote

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  2. Better ChiliChat flow editor

    Concierge routing provides a much more convenient editor with drag-and-drop and duplication support. The chat solution is very limited and has messed up a few times—for example, by accidentally adding a routing node in the middle of the flow, after which I can't delete it without removing the entire tail end.

    1 vote

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  3. Tracking params with chatbot

    We need a way to pass some external tracking params along with the chat requests, same way as it could be done using concierge routing. Right now there's no options to pass, for instance, GTM id automatically.

    1 vote

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    2 comments  ·  Admin →
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  4. Ability to dynamically show/hide chatbot button

    JavaScript SDK or API to hide chatbot on specific pages.

    1 vote

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  5. Remove 'powered by Chili Piper' branding in chat window

    Ability for customers to hide 'powered by Chili Piper' in the chat window

    2 votes

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  6. Deanonymization

    Ability to see who (Contact/Account) is on the website

    3 votes

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  7. Anonymizing attendee email address and chat agent names

    Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.

    • Chat (primary): showing an alias to reduce abuse through chat
    • Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large

    https://us-48909.app.gong.io/call?id=733997413967265905&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A399%2C%22to%22%3A716%7D%5D

    1 vote

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  8. 6Sense Chat integration

    6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.

    Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.

    2 votes

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  9. Chat with prospects via Slack

    Provide the ability for reps to use our Chat product via Slack with prospects.

    1 vote

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  10. Create SF Case in Chat flow

    This is part of using Chat in a Support workflow as we track Support issues via Cases.

    2 votes

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  11. SDR Status overview

    Check if an SDR is online or offline, and be able to set their online/offline schedule

    2 votes

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  12. Chat Integration with Zendesk Tickets

    4 votes

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  13. Chat functionality for support team

    It would be nice if there was a support chat. Having to book a meeting for help when things aren't working kinda sucks tbh.

    2 votes

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