Archive functionality
Ability to archive queues, templates, etc without fulling deleting to clean up workspaces.
16
votes
AdminElyssa Stewart
(Product Team Manager, Chili Piper, Inc.)
shared this idea
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Trina Henry commented
Create the ability to hide, filter or sort deactivated queues. The business is concerned with how cluttered the Queue view is when they have to go in and make any calibration adjustments. And the main reason we haven't deleted queues is to not impact any historical reporting — Queue history is used as part of our audit log references. This has been an area used by IT to investigate any questions from the business.