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6 results found

  1. When reassigning do not notify prospect

    6 votes

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    1 comment  ·  Routing » Handoff Router  ·  Admin →
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    Trina Henry supported this idea  · 

  2. Allow reassign when original cal is disconnected

    2 votes

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    0 comments  ·  General Management  ·  Admin →
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    Trina Henry shared this idea  · 

  3. Double Round Robin

    86 votes

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    Investigating  ·  5 comments  ·  Routing » Algorithms  ·  Admin →
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    Trina Henry supported this idea  · 

  4. Sorting Meeting Types/Distributions/Reminders/Routers

    66 votes

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    Idea  ·  2 comments  ·  General Management » Workspaces  ·  Admin →
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  5. Semi Admin Access for Managers

    40 votes

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    Planned  ·  3 comments  ·  General Management » Admin Powers  ·  Admin →
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  6. Archive functionality

    16 votes

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    Idea  ·  1 comment  ·  General Management » Workspaces  ·  Admin →
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    Trina Henry commented  · 

    Create the ability to hide, filter or sort deactivated queues. The business is concerned with how cluttered the Queue view is when they have to go in and make any calibration adjustments. And the main reason we haven't deleted queues is to not impact any historical reporting — Queue history is used as part of our audit log references. This has been an area used by IT to investigate any questions from the business.