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6 results found

  1. Add search function to dashboard filters

    3 votes

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    0 comments  ·  Reporting » Dashboard  ·  Admin →
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    Trina Henry supported this idea  · 

  2. Double Round Robin

    83 votes

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    Investigating  ·  5 comments  ·  Routing » Algorithms  ·  Admin →
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    Trina Henry supported this idea  · 

  3. Permission-based queue access

    5 votes

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    Idea  ·  0 comments  ·  General Management » Admin Powers  ·  Admin →
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  4. Sorting Queues/Templates/Reminders/Routers

    66 votes

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    Idea  ·  2 comments  ·  General Management » Workspaces  ·  Admin →
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  5. Manager Profile Permissions

    25 votes

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    Planned  ·  0 comments  ·  General Management » Users/Licenses  ·  Admin →
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  6. Archive functionality

    16 votes

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    Idea  ·  1 comment  ·  General Management » Workspaces  ·  Admin →
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    Trina Henry commented  · 

    Create the ability to hide, filter or sort deactivated queues. The business is concerned with how cluttered the Queue view is when they have to go in and make any calibration adjustments. And the main reason we haven't deleted queues is to not impact any historical reporting — Queue history is used as part of our audit log references. This has been an area used by IT to investigate any questions from the business.