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How can we improve Chili Piper?

General Management: User Settings

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Global User Pause Setting

Allow pause settings for a user to happen at a universal level and not only on each individual router. Ideally, we could say, "John Doe" needs to be paused and we could do that in one place across all routers and not manage each individual one and pause him in several places.

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Vanessa O'Donnell shared this idea  ·   ·  Report…  ·  Admin →
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  • Jill Moreman commented  ·   ·  Report

    We have a process that requires that SDRs be removed completely from routers when they are on PTO. They can not receive new leads even within their calendar availably when they are out on PTO. Because of this process, It would be great if we could remove and re-add users in bulk vs. having to go into each queue and do so manually.