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Ideas to Improve Chili Piper

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  1. It would be amazing if we could manually rearrange queues in our queue lists. We have instances where a queue may qualify for more than 1 queue and it would allow us to mitigate user error if we could make one of our queues show up earlier in the list so it defaults to one during certain instances.

    26 votes

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    Idea  ·  3 comments  ·  UX Improvements  ·  Admin →
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  2. Throw an error or a 'WARNING, this won't work' message when a customer tries to save a setting that won't actually work. One example being when trying to save a Lead routing rule with the AND logic to an account, as this is impossible. I'm sure there are are many more and we could work as a team to collaborate on where these may occur and a warning sign is relevant!

    10 votes

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    Idea  ·  0 comments  ·  UX Improvements  ·  Admin →
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  3. I find these new icons in the left menu confusing. At the very least, when I hover over them, can I see the name of the section?

    3 votes

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    Idea  ·  1 comment  ·  UX Improvements  ·  Admin →
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  4. You know that thing when you want to open a new tab(s) say all of your meeting types, so you right click blitz through all of them but the tab your on opens the same damn thing you're trying open in ANOTHER tab? Ya kill that : )If I right click on a thing, I want it to open to another tab and leave the tab I'm in alone.

    2 votes

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    Idea  ·  0 comments  ·  UX Improvements  ·  Admin →
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  5. When at Workspace > Inbound Routers, people keep creating new routers because it is not visually clear that the text at the top of the page is a list of clickable link to edit any of the existing routers.

    2 votes

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    Idea  ·  0 comments  ·  UX Improvements  ·  Admin →
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  6. Dates are currently shown in the American format, MM/DD/YYYY.This is not used universally, so I would like to have the option to choose the formatting to avoid confusions around booking dates.Options available should be:MM/DD/YYYYDD/MM/YYYYYYYY/MM/DD

    2 votes

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  7. The fact that I had to look up how to integrate zoom with chili piper in google is a testament to how poorly the UI is designed. I naturally assumed it was the 4 squares icon on the top left. Instead user settings are on the bottom left.

    1 vote

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  8. When the prospect invite is turned off, remove the "You will receive a meeting invite shortly" language from the booking success screen to avoid setting incorrect expectations with the booker.

    1 vote

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