22 results found
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A save button instead of auto-saving
We've had several cases where someone accidentally changes a ruleset or something within a router, or worse, they change it without realizing it.
A save button would prevent this and give users more confidence when editing queues or routers. I assume this would also help give historical data regarding what was changed, when, and by whom, which would also be of great value.
1 vote -
Redirect from legacy booking link to new booking link
When a domain name is changed , have the old booking link related to that domain redirect to the new booking link
24 votes -
Ignore case with smart booking params
Removing the requirement that parameters to the ends of Queue or Router links are case sensitive.
1 vote -
Label Group Rules in Distro
Client would like the ability to label the groupings within the Rules when building in Distro.
1 vote -
Select All User in Distro Team
Would like the ability to select all users in a list when adding users to a team for Distro.
1 vote -
Refine phone field build with multiple contact options
When using multiple contact options, only have one field asking for Phone number and to have that number mapped and updated in SF.
1 vote -
Manually re-order queues
It would be amazing if we could manually rearrange queues in our queue lists. We have instances where a queue may qualify for more than 1 queue and it would allow us to mitigate user error if we could make one of our queues show up earlier in the list so it defaults to one during certain instances.
26 votes -
Add aria-label description to scheduler close icon button
There is a Critical Accessibility conformance issue with the Chili Piper scheduler modal where the Close ("X") button does not have an accessible name. See WCAG 2.1 Success Criterion 4.1.2.
Adding an
aria-label="Close"(or some other descriptive text) should resolve this issue.Element selector: <button display="inline-block" text-decoration="none" type="button" cursor="pointer" data-test-id="ModalCloseButton" data-chili-css="ModalCloseButton" class="sc-duSInm sc-jrrXlR eVmrDv itsiPJ">
1 vote -
Nested Drop downs in meeting type lists within personal page configuration
When adding multiple meeting types to your personal page, the list of Meeting Types across workspaces gets very long and difficult to manage. Being able to use a dropdown to view meeting types by workspace rather than in one long list would be an improvement.
1 vote -
Localize Reminder "From" email
I would like to be able to translate the From Name on Reminder emails to create a better experience for Spanish speakers, and ultimately users speaking other languages as well.
Context: I'm working on creating Meeting Types and a Queue translated to Spanish as we'll soon launch a Spanish speaking arm of our Sales Team. I've got all of the calendar invite and reminder invite subjects/contents translated to Spanish, but I learned today that the "From" name listed on reminder emails displays as Reminder and that this isn't currently able to be translated to Spanish (or other languages). This may…
5 votes -
Edit history on assets
Be able to see edit details including who edited, what did they change, and when.
3 votes -
Show overview of all Meeting Types and the Queues they're connected to
This would allow us to make sure we're only maintaining the Meeting Types that are in use without having to click into each one, try to delete it, and then hit an error.
1 vote -
Warning sign when making an incorrect setting choice
Throw an error or a 'WARNING, this won't work' message when a customer tries to save a setting that won't actually work. One example being when trying to save a Lead routing rule with the AND logic to an account, as this is impossible. I'm sure there are are many more and we could work as a team to collaborate on where these may occur and a warning sign is relevant!
10 votes -
Reassignment - Sort list of reps based on priority
When you are in the dashboard, go to an event, if you click reassign in any queue, the list of reps isn't sorted by priority, so you don't know who the next rep in the queue is available at that timeslot.
Thanks
1 vote -
1 vote
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Descriptions vs Icons
I find these new icons in the left menu confusing. At the very least, when I hover over them, can I see the name of the section?
3 votes -
Stop opening the same tab when I right click on something.
You know that thing when you want to open a new tab(s) say all of your meeting types, so you right click blitz through all of them but the tab your on opens the same damn thing you're trying open in ANOTHER tab? Ya kill that : )If I right click on a thing, I want it to open to another tab and leave the tab I'm in alone.
2 votes -
Clarify that the list of Inbound Routers is clickable
When at Workspace > Inbound Routers, people keep creating new routers because it is not visually clear that the text at the top of the page is a list of clickable link to edit any of the existing routers.
2 votes -
Date Format DD/MM/YYYY
Dates are currently shown in the American format, MM/DD/YYYY.This is not used universally, so I would like to have the option to choose the formatting to avoid confusions around booking dates.Options available should be:MM/DD/YYYYDD/MM/YYYYYYYY/MM/DD
2 votes -
SPAM management inside Chili Piper
Ability to manage SPAM users/bookings inside Chili Piper
1 vote
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