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How can we improve Chili Piper?

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15 results found

  1. Edit the error message and image presented when a disabled link is used

    If a prospect/customer tries to access a queue link that has been disabled via the 'Public online booking link' toggle - it shows them a warning triangle with the message "This page is not available". This is a poor experience if the links are being used for time-sensitive campaigns and doesn't explain why they can't book a meeting e.g. "This initiative has ended - please contact your Account Manager". The request is to be able to change the image and the text shown once a link has been disabled.

    2 votes
    0 comments  ·  Booking Pages  ·  Admin →
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  2. Remove meeting times that are outside customer's timezone

    We are based in the UK but anyone in the world can book a demo with us, which means that UK hours appear even when it can be the middle of the night for people in the USA, India or Australia/New Zealand.

    I would like the option to not display any times outside of the demo booker's working hours (nothing before 7am and nothing after 7pm) so they don't see random 1AM, 2AM, 3AM etc. times. It currently provides a very negative experience.

    7 votes
    0 comments  ·  Booking Pages  ·  Admin →
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  3. Allow reps to create their own group booking links

    allow reps to create their own group meeting links including with those people not in their workspace to allow cross-team collaboration.

    31 votes
    Idea  ·  4 comments  ·  Booking Pages  ·  Admin →
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  4. Ability for Prospect to select "backup" assignee if not available

    Give client ability to decide if they want to take a second assignee's availability into account when scheduling or just schedule with the primary assignee. This could be extremely helpful if an Prospect hits an Ownership queue but their assignee is OOO or on extended leave, we could allow a option to "view more availability" and the Chili Tenant could choose backup assignees or an alternative queue to route to. Potentially this could be applied to the scenario if we allowed customers to enable Strict RR in concierge but then "select additional availability" and route to new queue

    12 votes
    Planned  ·  3 comments  ·  Booking Pages  ·  Admin →
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  5. Comments while rescheduling meeting

    Allowing customers to add comments while rescheduling meetings, so they can let the assignee know about the reason, without sending a separate email.

    8 votes
    Idea  ·  2 comments  ·  Booking Pages  ·  Admin →
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  6. AMP email functionality for a router

    AMP email functionality specific for routers. It would be great to have the ability to embed an entire router into an email which doesn't force the user to open up a new tab.

    2 votes
    0 comments  ·  Booking Pages  ·  Admin →
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  7. allow booker to connect and overlay their calendar

    When prospect enters Public Booking Link or Personal Booking Link, they will see availability of the assignee + have the option to see prospect's availability as well, if prospect has CP Chrome Extension. This way prospect can not book a meeting by mistake for the time they are busy.I'm not sure if this is possible but I got it from customer who claims Calendly has it.

    6 votes
    Idea  ·  1 comment  ·  Booking Pages  ·  Admin →
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  8. Adding Multiple Email Addresses Booking Through Concierge

    Even when Chili Piper is installed on a webpage.

    2 votes
    0 comments  ·  Booking Pages  ·  Admin →
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  9. Availability Polling

    Our Planhat CSM ( and a customer of ours) just asked about functionality similar to Doodle, in which the guests can select their availability and the booker can see which time fits best for all guests to schedule. At the moment the booker would have to cross-reference their team's availability and the suggested times/booker's calendar availability. We also don't solve for the use-case of coordinating a group of people from various companies.

    4 votes
    Idea  ·  2 comments  ·  Booking Pages  ·  Admin →
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  10. Confirmation modal after picking timeslot

    User has requested that CP presents an option to confirm the time slot once the user selects it

    3 votes
    Idea  ·  1 comment  ·  Booking Pages  ·  Admin →
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  11. Customise days when sending link

    It would be nice if it was possible to adjust the days for which a customer can book meetings on, directly through the link I send? I only want to do this temporary for the specific link I'm sending out. In some cases I don't want the person to be able to book any other days than let's say Wednesday.

    3 votes
    Idea  ·  0 comments  ·  Booking Pages  ·  Admin →
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  12. Make personal booking links video enabled

    Right now, you can only book calls using a router. It would be nice if a queue or a meeting type could be video enabled. Especially a rep's personal scheduling link.

    2 votes
    Idea  ·  0 comments  ·  Booking Pages  ·  Admin →
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  13. "Book Another" option that duplicates previous settings

    We use CP links to book multiple trainings with customers and many times these are all the same set up but booked on multiple days or times. It would be dope when you get to the "Nice! This meeting is booked" page if there was a Book Another button that defaulted to the same guests, timezone, assignee, and meeting type as the previous meeting.

    2 votes
    Idea  ·  0 comments  ·  Booking Pages  ·  Admin →
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  14. Adjustable meeting duration after booking

    Had a user suggest that when they increase the meeting duration on the calendar, we should sync this over and increase the duration in the database. This accommodates reschedules as they will be booked to the same meeting duration as was set.

    2 votes
    Idea  ·  0 comments  ·  Booking Pages  ·  Admin →
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  15. Block Calls from non-existing contacts

    Someone in Turkey got a hold of my Chili Piper link. I'm not sure if it was only shared directly with this person or if it was shared out more widely.Impact: I'm concerned if it was shared out publicly somewhere that others may try booking meetings with me.Does Chili Piper have any security features to block non-existing contacts from calling in with my unique link?

    1 vote
    Idea  ·  0 comments  ·  Booking Pages  ·  Admin →
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