18 results found
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Cancel future reminders if a customer responds via email
If multiple reminders are set for a meeting and the customer replies to an earlier one via email, it would be useful to cancel the remaining reminders to avoid spamming the customer.
4 votes -
Ability to send reminders and notifications based on time after sending calendar invite
Allow the ability to send reminders and notifications to guests if they have not accepted a meeting invite.
For example, after a meeting invite is sent, if the guest has not accepted within a set period of time i.e. a couple of days, send a reminder email.
1 vote -
Adding Dynamic Tag functionality in Subject
Within Meeting Types -> Reminders and Messages -> Message -> Subject — requesting for functionality to add dynamic tags.
I was able to figure out using the tag generated in the "insert dynamic tag" in description, it'd be great if the functionality would pop up when updating the subject area in CP.
1 vote -
Ability to track opens/clicks on meeting reminders
Currently, there is no analytics on the meeting reminders being sent and how the prospect is interacting with them. It is helpful to be able to audit if they are delivered, opened (or going to spam) etc. We often get feedback from prospects that they never received the reminder, there is no way for us to discern if this is an actual issue with the invite or if it is a issue on their end.
It would be extremely helpful to be able to see the activity on the reminders and the message that went out / what time.
5 votes -
On-demand reminder email sends
Allow sending of a reminder email on-demand in cases where meetings are adjusted offline.
1 vote -
"Confirm Attendance" Button in Reminder Emails
Add a "Confirm Attendance" (or similar) button to meeting reminder emails sent via Chili Piper, allowing invitees to explicitly confirm they will attend the scheduled meeting.
To reduce meeting no-shows by prompting invitees to confirm attendance ahead of time. A simple "Confirm" button in reminder emails can act as a light-touch commitment mechanism, improving attendance rates.
1 vote -
Send email reminders to all guests of the demo meeting, but not to the host
When creating/editing an email reminder, it has options to send the email to either "All guests" or "Primary guest only". When selecting "All guests", the reminder get sent to all prospects attending the meeting, but it also gets sent to the host/Account Executive. We'd love for their to be an option that sends the reminder email to all guests of the meeting, but not the host. Our AEs already know the meeting is going to happen and don't need the reminder email as it is redundant clutter. Thank you!
1 vote -
Ability to switch off emails/notifications for users
Option for each user to choose what notifications they want to receive by email. The booker especially doesn't need to receive all of these emails.
15 votes -
Filter for "meeting invite accepted"
Have the ability to send different reminders for prospects that DID accept the invite (i.e. "can't wait for our call!") and a different one for prospects that DIDN'T (i.e. "can you please let us know if you're coming?").
Right now you can only send to either everyone, or to prospects who didn't confirm - meaning the suggestion above is not possible.
8 votes -
Allows users to set SMS Reminders sender and recipient
Users should be able to control the direction of SMS Replies by allowing them to set the SMS Reminder recipient/sender in the Reminders settings of a workspace
12 votes -
Trigger Reminder an Email When Meeting Booked
Currently, the "Reminder" feature can only be triggered based on an amount of time before a meeting. What if a customized email could be triggered based on a meeting being booked?
Use case: A prospect sends an SDR an email with interest to meet but the prospect doesn't provide availability. The SDR finds a time using Chili and books the meeting, which sends a calendar invite with a subject line of Placeholder. Then an email is automatically triggered upon booking that dynamically pulls in the AE's information and the prospect's info, along with messaging introducing the AE and confirming if…
10 votes -
No Show Meeting Follow Ups
Add a reminder feature for post a meeting where if the meeting is marked as No Show, the guest receives a an email to reschedule.
4 votes -
Flexibility with Reminders
Adding the ability to add images to our reminders & change the domain to which they are sent from could help companies with brand consistency. Also, customers could add video thumbnails to introduce themselves or further educate the prospect / invitee
22 votes -
Test Reminder Emails
Want to test reminder emails to see how it will look when it's actually sent out. Would help to know how it looks as an example
10 votes -
Reminders copy dynamic conference details from meeting type
Setting to automatically include the matching dynamic conference details tag (if existing) from the corresponding Meeting Type description to the associated Reminders to reduce room for error and manual steps needed to include proper meeting conference details!
7 votes -
Add Date & Time field to appointment confirmation text options
When sending out email confirmations after a customer has booked in Chili Piper, we would like to have the date and time of the meeting be a field that can be added to the meeting type email template. The reason we would like to show this is that I use Chili Piper to book training sessions, and I would like a complete list of all the information so that someone can easily see everything about their training without having to reference the attached .ics file.Date and time can be attached to reminder emails, I believe it makes sense to have…
4 votes -
Reminders to contacts that didn't book the meeting
There should be a feature where you can add additional contacts to the invite on your calendar and then they'd also receive meeting reminders like the contact who books the meeting.
3 votes -
Reminder Email Chain
Have reminders sent as an email chain to the original invitation. Individual email reminders can be confusing for some prospects and having the original invitation details can be helpful, especially if we opted to use the Google Meet functionality of ChiliPiper.
3 votes
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