Allow personalised Slack notifications for Distro
Let admins have the ability to personalize the notification that the users will receive on Slack every time Distro routes something for them - so they know why something is being routed.
5
votes
Maria Alice Gomes
shared this idea
You can now send notifications to Assignees, specific users, or Slack channels when a record is routed with default or custom messages.Until now, notifications were limited to the Assignee only. Here are a few important things to note:
- You can place the nodes with or without an 'Assign and Update Ownership' node.
- When there's an assignee and you select User or Slack Channel the default message will say that the record has 'been assigned to {!Assignee.Name}'
- When there's no assignee, you'll only be shown User or Slack Channel and the default message will just say that the record has 'been routed'
- Custom messages are limited to plain text only BUT variables to personalise are coming soon!
- Do not forget to disable the default notifications in the 'Assign & Update Ownership' node if selecting the Assignee in either of the new nodes!
Video walkthrough: https://share.cleanshot.com/C54MJMcG
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Michael Nowin commented
Please do this! Would love to have also the ability to toggle this in the distro so if we're doing a bulk update, we don't send users hundreds of emails at once