A way to see in SF the fields related to Concierge Live calls.
For Concierge Live Phone Calls, a way to see in SalesForce/CRM the fields related to the call. Such as which rep was called, which did not pick up etc, the wait time, the actual length of the call etc
1
vote
AdminOladele Ogunade
(Admin, Chili Piper, Inc.)
shared this idea
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Justin Dosio commented
Add a custom CRM field for Concierge Live calls that were answered vs. NOT answered