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A way to see in SF the fields related to Concierge Live calls.

For Concierge Live Phone Calls, a way to see in SalesForce/CRM the fields related to the call. Such as which rep was called, which did not pick up etc, the wait time, the actual length of the call etc

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AdminOladele Ogunade (Admin, Chili Piper, Inc.) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminJorge Ferreira Filho (Customer Support Engineer, Chili Piper, Inc.) commented  ·   ·  Report

    salesape.ai just reported they wanted to see this within the Booking_Status_CP property in HubSpot for their internal reporting. If it makes sense, it could be a great addition to have more outcomes available for our Booking_Status_CP field, specifically those associated with Concierge Live, such as “Live call connected” or similar options.

  • Justin Dosio commented  ·   ·  Report

    Add a custom CRM field for Concierge Live calls that were answered vs. NOT answered