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How can we improve Chili Piper?

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3 results found

  1. Sum/Total distribution for each rep in a single view

    A view to see the sum/total meeting and or record distribution for each rep across all the active distributions.

    4 votes

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    0 comments  ·  Fairness  ·  Admin →
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  2. Visibility in skips in Handoff

    There's no visibility for managers/admins into if Bookers are consistently skipping Assignees. They want to see the date and time someone was booked, by whom, and who was next in line. Currently to do that it's manually looking at the meeting History and trying to find patterns.

    It'd be even better if Chili Piper could proactively alert admins to Assignees consistently being skipped and/or a Booker that is consistently skipping people.

    7 votes

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    2 comments  ·  Fairness  ·  Admin →
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  3. Ability to export distirbution users including weights

    Managers will request exports of the weighting of queues. Now that the Active assignees is in a confined box, I cannot take a full screenshot. It would be nice for me to be able to export the Active Assignees from each queue. For example, in the ESB queue there are 23 Assignees, and some have different weighting. I have to go through it slowly to see who is weighted differently to tell their manager, it is taking forever.

    8 votes

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    Idea  ·  1 comment  ·  Fairness  ·  Admin →
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