Visibility in skips in Handoff
There's no visibility for managers/admins into if Bookers are consistently skipping Assignees. They want to see the date and time someone was booked, by whom, and who was next in line. Currently to do that it's manually looking at the meeting History and trying to find patterns.
It'd be even better if Chili Piper could proactively alert admins to Assignees consistently being skipped and/or a Booker that is consistently skipping people.
Ralph Nilssen
shared this idea
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One idea, that would work for not only handoff, but all products, is adding skip reporting to the meeting activity tab.
For example, when a meeting is booked, we have a column that tells you if this meeting assignee was chosen as a result of being skipped in the RR they were a part of or not. It will make it easier for admins to report on who has or hasn't been skipped. insights into why they were skipped would be helpful:
if concierge - availability prioritized over next in line
if handoff - availability for all chosen or someone was manually skipped because the booker chose someone else other than the person next in line -
Now available in Meeting Distributions > Distribution history, you can see who is up next for a meeting. This is important for admins to understand who is up next, and if they were not selected, they can figure out why and who did not select them.
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[not provided] commented
I need a way to know if I'm up next in the queue, and someone ignores this and books on my colleague who is in the queue, but not up next. Basically, a way to tell if people are ignoring the round-robin assignments and just booking on a personally preferred person.
