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General Management

Ideas to Improve Chili Piper

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21 results found

  1. Ability for reps to log in/integrate via mobile.

    2 votes

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  2. To align with company's internal data policies

    1 vote

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  3. There are a lot of clicks to make a distribution, and when making a lot of them, it becomes tedious. Speeding this up would be great, especially since we are choosing the same general settings with each Distribution.

    1 vote

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  4. Be able to remove a rep's edit access to working hours.

    2 votes

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  5. Now that Admins can create Custom Schedules for users, it would be fantastic if we could create Custom Schedules and assign them to multiple people/groups at once. Perhaps make the Custom Schedule reside at the Workspace level?

    7 votes

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  6. Global Admin control of all individual users features. Including customization of "my meeting" settings, advanced settings, meeting buffering, expiring reschedule links, switching off my meetings, adjusting reminders, etc.

    59 votes

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    Idea  ·  9 comments  ·  Admin Powers  ·  Admin →
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  7. Ability to add in holidays within the Inbound Routers or even within the queues or workspaces. What I mean by this is a way to mark specific days as 100% no one can book. In the DE screenshot below, I can say everyone is OOO per Distribution Team on specific Days. It would be awesome to be able to do this in Chili Piper too. Then it would not matter if someone forgot to set their calendar for the holiday. https://share.getcloudapp.com/o0uZxBy4

    43 votes

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    Idea  ·  6 comments  ·  Admin Powers  ·  Admin →
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  8. Create permission role for managers so they can view the settings and queue distribution, but can't edit it. They would see who is next in the rota and how the meetings are distributed.

    40 votes

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    Planned  ·  3 comments  ·  Admin Powers  ·  Admin →
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  9. Within CP it’s relatively easy for us to reassign a meeting to a new owner in the same queue, or to a new owner in a new queue. However, we can’t reassign a meeting to the same owner in a new queue (even if the rep is in both queues).

    This means when a rep books via the wrong queue, we either have to reassign the meeting to a new owner (which isn’t the best customer experience) or manually recalibrate multiple queues. We then also need to update the event data in our CRM to ensure our reporting is accurate

    5 votes

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  10. Add ability to add Admin notes to changes being made

    25 votes

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    Idea  ·  3 comments  ·  Admin Powers  ·  Admin →
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  11. We'd like to have a Chili option that'd prevent meetings from going into rep's calendars for testing purposes in Prod.

    Something like:
    nobooking: boolean,

    2 votes

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  12. Would be helpful if admins could build and edit a custom schedule for a user.

    14 votes

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    Idea  ·  3 comments  ·  Admin Powers  ·  Admin →
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  13. 10 votes

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    Idea  ·  4 comments  ·  Admin Powers  ·  Admin →
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  14. Our reps will often toggle the timezones visible when they book a meeting for a client and only 6 of them are relevant to our company. It would be great to allow admins to restrict the list of available timezones on booking links to simplify the options available.

    9 votes

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    Idea  ·  1 comment  ·  Admin Powers  ·  Admin →
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  15. I would love to see the current availability of a meeting link, so I can see how long the delay is before a potential customer can speak with a rep is.

    2 votes

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    1 comment  ·  Admin Powers  ·  Admin →
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  16. Forrester would like the ability to quickly see a list of Assignees w/in a queues and their next availability to support identifying who doesn't have sufficient time available. Would prefer to take into account the meeting type as well to account for varying restrictions by date or by minimum or maximum scheduling settings.

    7 votes

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    Idea  ·  0 comments  ·  Admin Powers  ·  Admin →
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  17. Credit (for Round robin) users that aren't part of the same workspace, not using the collaboration manual system.

    1 vote

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    0 comments  ·  Admin Powers  ·  Admin →
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  18. Ability to see all support tickets in one centralized place

    1 vote

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  19. It would be lovely to not have to train reps on how to set their default calendar view in Instant Booker, and instead set it for them. In this case, our workflows are such that our team always needs to be seeing their own calendar by default and it's causing friction when the view is at the Team calendar level.

    2 votes

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    Idea  ·  1 comment  ·  Admin Powers  ·  Admin →
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  20. I think it's great that users are able to create personal pages; however, if we add company-wide meeting types, we have to be able to find these Personal Pages and potentially mass-update them with new Bookings.

    1 vote

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    0 comments  ·  Admin Powers  ·  Admin →
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