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General Management

Ideas to Improve Chili Piper

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21 results found

  1. The metadata related to the infrastructure for assets and routers should be saved in case something goes wrong, gets accidentally deleted, etc.

    A data repository to pull from would be great.

    4 votes
    How important is this to you?
  2. Ability for reps to log in/integrate via mobile.

    2 votes
    How important is this to you?
  3. To align with company's internal data policies

    1 vote
    How important is this to you?
  4. There are a lot of clicks to make a distribution, and when making a lot of them, it becomes tedious. Speeding this up would be great, especially since we are choosing the same general settings with each Distribution.

    1 vote
    How important is this to you?
  5. Be able to remove a rep's edit access to working hours.

    2 votes
    How important is this to you?
  6. Now that Admins can create Custom Schedules for users, it would be fantastic if we could create Custom Schedules and assign them to multiple people/groups at once. Perhaps make the Custom Schedule reside at the Workspace level?

    7 votes
    How important is this to you?
  7. Global Admin control of all individual users features. Including customization of "my meeting" settings, advanced settings, meeting buffering, expiring reschedule links, switching off my meetings, adjusting reminders, etc.

    59 votes
    Idea  ·  9 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  8. Ability to add in holidays within the Inbound Routers or even within the queues or workspaces. What I mean by this is a way to mark specific days as 100% no one can book. In the DE screenshot below, I can say everyone is OOO per Distribution Team on specific Days. It would be awesome to be able to do this in Chili Piper too. Then it would not matter if someone forgot to set their calendar for the holiday. https://share.getcloudapp.com/o0uZxBy4

    44 votes
    Idea  ·  9 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  9. Create permission role for managers so they can view the settings and queue distribution, but can't edit it. They would see who is next in the rota and how the meetings are distributed.

    42 votes
    Planned  ·  3 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  10. Within CP it’s relatively easy for us to reassign a meeting to a new owner in the same queue, or to a new owner in a new queue. However, we can’t reassign a meeting to the same owner in a new queue (even if the rep is in both queues).

    This means when a rep books via the wrong queue, we either have to reassign the meeting to a new owner (which isn’t the best customer experience) or manually recalibrate multiple queues. We then also need to update the event data in our CRM to ensure our reporting is accurate

    5 votes
    How important is this to you?
  11. Add ability to add Admin notes to changes being made

    25 votes
    Idea  ·  3 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  12. We'd like to have a Chili option that'd prevent meetings from going into rep's calendars for testing purposes in Prod.

    Something like:
    nobooking: boolean,

    2 votes
    How important is this to you?
  13. 10 votes
    Idea  ·  4 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  14. Our reps will often toggle the timezones visible when they book a meeting for a client and only 6 of them are relevant to our company. It would be great to allow admins to restrict the list of available timezones on booking links to simplify the options available.

    9 votes
    Idea  ·  1 comment  ·  Admin Powers  ·  Admin →
    How important is this to you?
  15. I would love to see the current availability of a meeting link, so I can see how long the delay is before a potential customer can speak with a rep is.

    2 votes
    1 comment  ·  Admin Powers  ·  Admin →
    How important is this to you?
  16. Forrester would like the ability to quickly see a list of Assignees w/in a queues and their next availability to support identifying who doesn't have sufficient time available. Would prefer to take into account the meeting type as well to account for varying restrictions by date or by minimum or maximum scheduling settings.

    7 votes
    Idea  ·  0 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  17. Credit (for Round robin) users that aren't part of the same workspace, not using the collaboration manual system.

    1 vote
    0 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
  18. Ability to see all support tickets in one centralized place

    1 vote
    How important is this to you?
  19. It would be lovely to not have to train reps on how to set their default calendar view in Instant Booker, and instead set it for them. In this case, our workflows are such that our team always needs to be seeing their own calendar by default and it's causing friction when the view is at the Team calendar level.

    2 votes
    Idea  ·  1 comment  ·  Admin Powers  ·  Admin →
    How important is this to you?
  20. I think it's great that users are able to create personal pages; however, if we add company-wide meeting types, we have to be able to find these Personal Pages and potentially mass-update them with new Bookings.

    1 vote
    0 comments  ·  Admin Powers  ·  Admin →
    How important is this to you?
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