104 results found
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Force Show Availability For All
We'd like to have a User Control toggle that gives us the ability to force-enable "Availability for All" for all users in the workspace and prevents them from disabling it, as it's critical to our sherry-picking efforts.
2 votes -
Enrichment endpoint protection
I'd like to have the ability to disable the enrichment endpoint protection (5 submissions inside a 10-minute interval)
1 vote -
Vacation Settings - Out of Office Recognition
Currently, the vacation recognition causes many issues and inconsistently recognizes vacation. Allow for an option to only recognize an all-day OOO event type to qualify as vacation - not just "busy" events all day. Show which events are triggering the vacation setting - sometimes we can't tell.
2 votes -
Ability to retry calendar invite creation
I'd like to have a way to manual retry the calendar invite creation for failed events.
1 vote -
Control the font
Allow users to customize the font so that all email platforms receive the font as intended - some email platforms (like Superhuman) are receiving the a different font that does not match our branding.
1 vote -
Ability to update user email address
I'd like to have the ability to update a user email address when someone has an email change.
1 vote -
Pro-activation Notification when reps' calendars are full and a meeting cannot be schedule d within X number of days
Proactive notification when reps' calendars are full and an inbound website meeting cannot be scheduled within X number of days. We have a large volume of inbounds coming to our site, especially during holiday periods, and often times prospects have to book a meeting more than 7 days out. We want to get pro-actively notified that this is occurring and set the number of days for notification. This will enable us to update our routing or put more reps in the queue. Currently we are flying blind and have to wait for feedback from prospects.
3 votes -
Add Filters for Workspace and Team to Active User UI
Within the Active Users tab of the UI, please add filters for both Workspace and Team so that admins can easily identify who is missing critical configuration.
1 vote -
Reorder columns in tables across Chili Piper
The ability to drag and reorder columns in tables. Specifically, one customer needs it in the Meeting Activities page (they want the 'Booker' field to be further on the left because right now they have to scroll to see it).
Their workaround is to download a CSV, open in Excel, then sort and reorder. Ideally, we'd keep them in the app as much as possible, and this seems like a simple way to do so.
1 vote -
Allow changing of meeting data which failed to sync
Today, if for any reason, a meeting is set up where a validation fail is failing the sync in SFDC, there is no way to have the record synced from Chili Piper to SFDC and it is left hanging and unsynced.
The only way to unblock this situation is to change/disable the validation in Salesforce which is sometimes impossible.
The request is to allow the ability to update the record which is due to be synced to valid values and be able to then resync the record.
1 vote -
Option to remove "invite additional guests"
Option to remove "invite additional guests" from scheduling link form
1 vote -
Chat bot color customization
Deeper UI adjustments like adding or customizing borders on action buttons, adding or removing color gradients on the chat bot, and having more stylistic control over the chat bot appearance.
1 vote -
Show the actual team member license missing
Show the actual team member that doesn't have the specific license for the distribution, not just take me to the Manage License, and then I need to search through all users to find the one that is missing that license.
2 votes -
Add Captcha to Scheduling Links
We've had an issue with bots coming through our form and setting meetings.
Is it possible to add Captcha to our scheduling links to help block this spam?
2 votes -
Bulk update user slugs
I'd like to have the ability to adjust the slug for all users while doing a bulk update
1 vote -
Fill in dynamic tags in the Preview
Legacy CP fills in dynamic tags in the Preview to get a better sense of what the prospect will see, but Fire shows the dynamic tags in Preview without populating those values. It would be great for Fire to adopt this feature.
1 vote -
Allow Reassign from Outlook Add In
Reassigning a meeting via the Outlook add in is currently not supported. A rep must go to ChiliCal to reassign or an Admin can do so from the admin dashboard. Adding the ability to reassign from the calendar invite itself in Outlook would be feature parity with the functionality with Gcal users.
2 votes -
Send a notification when the CRM actions are stuck in pending status
Send a notification to the Admin whenever the CRM actions of a Concierge record is stuck in pending for more than X minutes.
4 votes -
Remove 'powered by Chili Piper' branding in chat window
Ability for customers to hide 'powered by Chili Piper' in the chat window
2 votes -
Centralized Reminder Email Management (Admin Control)
I’m running into ongoing issues with calendar booking reminder emails—especially since the new ChiliCal Firebase updates. Some of the reminders are pulling incorrect or outdated meeting links, and managing them has become increasingly difficult. On my personal links, I also have duplicate reminder that I cannot seem to remove.
Right now, I have to open each individual booking link just to view or edit the associated reminders, and there’s no centralized place to view everything I’ve created. I’d love to request the following:
A dedicated area to manage all reminder emails I've set up—ideally organized in a searchable, editable list.
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2 votes
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