109 results found
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Edit Meeting Buffer Settings including Name, behavior for users
Allow editing of Meeting Buffers for Meeting Types. It would be nice to allow more editing for Meeting Buffers such as being able to name the meeting buffers or adding a description and even allowing for individual settings for meeting buffer behavior since some reps might not want them
48 votes -
Tables - Sorting
Anywhere a table is displayed in Fire, I would like the ability to sort by a column.
My first priority would be Assets since they are where changes happen most often:
- Teams
- Distributions
- Rules73 votes -
Full Support of SCIM User Management
Implement SCIM Support so users (and groups) can be fully managed through an Identity Provider like Okta. This includes adding, disabling and changing user attributes (email addresses, names).
This would relieve the IT teams of repetitive work and mitigate the risk of an offboarded user still having an active account.40 votesSCIM for Okta is planned.
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SMS responses were available in legacy but not in Fire.
SMS responses were available in Legacy but not in Fire. This was used to ensure that if an SMS response goes out and someone responds that the rep is able to see that.
12 votes -
Update fields on Event Object
Right now, using the JS options, we can write to custom fields on the event object (or activity object really). It would be nice if there was a way to do this with router links as well because some customers would like to write to UTM's on the event object and it's complex to make that happen.
another option would be to update fields directly on the event node in the concierge router and to have the option to either update fields with values from the form or update static fields. It's common to have to set the "type" or…
8 votes -
Hide or modify sender's email
Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com
11 votes -
Allow for manually deleting/removing meetings from the system
As we've gone live with Chili Piper and have booked a lot of test meetings, I'd like to be able to delete those meetings out of the system altogether. This way we can be sure these test meetings aren't skewing the distribution of legit meetings across our AEs unevenly.
5 votes -
Global User Pause Setting
Allow pause settings for a user to happen at a universal level and not only on each individual router. Ideally, we could say, "John Doe" needs to be paused and we could do that in one place across all routers and not manage each individual one and pause him in several places.
4 votes -
Allow reporting within Distributions
Allow the ability to see which opportunities compose the meetings scheduled/cancelled within distributions. If an admin wants to see which 3 meetings cancelled within a distribution for an AE, for instance, it requires a manual search.
2 votes -
Concierge Live logs in Fire
Need to add ALL logs that were available for Concierge Live in Legacy to Fire. The lack of this logging is causing an inability to understand or troubleshoot issues and call routing in Fire, post migration.
2 votes -
Internal note only visible for call host
When people booked a call, I want our call host have record ID from salesforce in the invite so the call host can know which contact they will chat with.
1 vote -
Team Control for Rules
For Handoff Routers, we need to have control for which teams see each rule similar to scheduling links.
It doesn't work to have this in the Rule for a filter as they are being used across our Inbound Router as well and duplicating rules is not a good option.2 votes -
Availability Settings for Handoff Booker
Our handoff booker needs to be able to book over 2 weeks out, even though our meeting type only allows being set for 2 weeks out for the primary guest. We need to make it so primary guests are limited to 2 weeks, but our team needs to have more flexibility in the time to book.
Is it possible to have an Availability setting for the booker for handoff separate from the one for the primary guest.Primary Guest Language:
Availability Range
Set the latest date a Primary Guest can schedule in my calendar.2 votes -
Reassigning multiple meetings at once
Currently it is only possible to reassign one meeting at a time as an admin. It would be useful to reassign multiple meetings at once. For example, when one rep is leaving the company their existing meetings need to be reassigned to other reps. Having the ability to reassign all of their meetings at once would be very helpful for offboarding.
2 votes -
Vacation Settings - Out of Office Recognition
Currently, the vacation recognition causes many issues and inconsistently recognizes vacation. Allow for an option to only recognize an all-day OOO event type to qualify as vacation - not just "busy" events all day. Show which events are triggering the vacation setting - sometimes we can't tell.
2 votes -
Ability to update user email address
I'd like to have the ability to update a user email address when someone has an email change.
1 vote -
Pro-activation Notification when reps' calendars are full and a meeting cannot be schedule d within X number of days
Proactive notification when reps' calendars are full and an inbound website meeting cannot be scheduled within X number of days. We have a large volume of inbounds coming to our site, especially during holiday periods, and often times prospects have to book a meeting more than 7 days out. We want to get pro-actively notified that this is occurring and set the number of days for notification. This will enable us to update our routing or put more reps in the queue. Currently we are flying blind and have to wait for feedback from prospects.
3 votes -
Allow changing of meeting data which failed to sync
Today, if for any reason, a meeting is set up where a validation fail is failing the sync in SFDC, there is no way to have the record synced from Chili Piper to SFDC and it is left hanging and unsynced.
The only way to unblock this situation is to change/disable the validation in Salesforce which is sometimes impossible.
The request is to allow the ability to update the record which is due to be synced to valid values and be able to then resync the record.
1 vote -
Option to remove "invite additional guests"
Option to remove "invite additional guests" from scheduling link form
1 vote -
Preview Options
Ability to Test before Publish. LeanData allows us to enter a test data and “run” through the journey to see which path it will take so we can do testing before we publish the update to real live environment. I know that we can spin up copies of Chilli Piper journeys and test it on our lower-level environments, but this is not as easy as being able to do it all inside a single tool
Per node reporting. LeanData allows us to see how many prospects we had come through each individual node. This really helps us with reporting and…1 vote
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