At the very least, admins need visibility over the full range of settings that a user has control over, such as via an impersonation mode. However, the ability to globally control these would be best.

Being able to update a user's default meeting type would allow us to work much fast as admins when setting up new hires or when a group of users transitions to new roles.

Right now we have to go into each user's details, set their default template, back out, search for the next user, and repeat the process.

Let's face it users are not good at setting up systems like Chilipiper on their own. Admins should be able to either adjust all the settings for individual users AND/OR override user settings with global defaults. Right now I'm having to set up Zoom meetings with every user in my organization to make sure they have set things up correctly because the system is doing wacky stuff due to our user's lack up understanding/attention to detail.

It would be great if I could help our users troubleshoot by "viewing as" them or even just looking into their templates/setup for their personal meeting link rather than bothering your Support team :)

We often experience issues when reps have their setting set incorrectly and it results in a wrong booking. For example Account executives should only book meetings for themselves but if they have the calendar settings set to "Book for self and other" -> their meetings will be routed in Round robin to other SE.

It would be really great as an admin to see how the tool is being used by others. It's really difficult for me to tell what and how many meetings have been scheduled using it. This is extremely important for when we run marketing campaigns and use the BDR or the sale's person's personal booking link.

I need the ability to easily administrate removing the "My meeting" default for any/all users and/or replacing it with one from a workspace. Currently, when I set a users' default meeting template in a workspace (see attached image regarding "Use this meeting template as my default"), it does not update their users' default meeting type, resulting in confusion and too many options for the end-user. The goal is to have a dummy-proof, super simple, end-user experience so they see and quickly choose from only one or two custom-made meeting types - without the ability to see or use the default "My meeting" type. Right now as the Sales Operations manager I have no way to ensure our remote Salespeople are using the correct meeting type! I can't stop them from using the default "My meeting" and I cannot remove or disable it. Only the individual user can!

It would be incredibly useful for some admins to be able to control more aspects of their reps' Chili Piper settings, such as globally changing the default meeting type for all users at once. One customer (Backblaze) is looking into Calendly and other solutions because they are frustrated that they cannot change settings for their reps in mass quantities.

Kevin from Deel would like the CP admin to have the option to impersonate users as we do, so they can review their user's workspace when they have issues?