67 results found
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Reminder Email Chain
Have reminders sent as an email chain to the original invitation. Individual email reminders can be confusing for some prospects and having the original invitation details can be helpful, especially if we opted to use the Google Meet functionality of ChiliPiper.
2 votes -
Don't buffer our buffer meetings
There needs to be a way for Chili Piper to recognize that a time slot on someone's calendar is a buffer, and allow leads to schedule right up against that buffer instead of applying the meeting buffer to that buffer meeting. Placing a buffer only before OR only after meetings helps to reduce the impact of this gap, but it still doesn't solve the issue.
2 votes -
Time buffers for multiple back to back meetings
Rather than including a time buffer before and/or after every meeting that is booked, enable a time buffer only after multiple consecutive meetings back-to-back (i.e. give a 15 min buffer after 3 meetings in a row). This allows for a much greater number of meetings booked in a day, but still allows for some rest periods so a day is not 100% back-to-back
2 votes -
Choice to override working hours in booking link
When using suggested times users are able to override their working hours, but if the prospect were to click "view all availability" it of course defaults back to their standard working hours / availability and those times are shown as unavailable. Would be helpful to enable the person sending out a booking link to allow times outside of their standard hours to be available for this specific booking link by choice to allow the user to book at that time. Another side of this could be enabling the user to select to override certain meetings - this could allow the…
2 votes -
Dynamic Tag for Meeting Duration
Dynamic Tag to be used in Calendar Invites and Reminder emails that pull the Meeting's Duration. Even if duration is adjusted when booking via Instant Booker. Our customers will often times ask how long a meeting is scheduled for.
2 votes -
"Book Another" option that duplicates previous settings
We use CP links to book multiple trainings with customers and many times these are all the same set up but booked on multiple days or times. It would be dope when you get to the "Nice! This meeting is booked" page if there was a Book Another button that defaulted to the same guests, timezone, assignee, and meeting type as the previous meeting.
2 votes -
Customise days when sending link
It would be nice if it was possible to adjust the days for which a customer can book meetings on, directly through the link I send? I only want to do this temporary for the specific link I'm sending out. In some cases I don't want the person to be able to book any other days than let's say Wednesday.
2 votes -
Confirmation modal after picking timeslot
User has requested that CP presents an option to confirm the time slot once the user selects it
2 votes -
add an alphanumeric sender ID option for Twilio integration
France changed its phone regulatory policy a few weeks ago because of the overly high number of spams and ads received by people on their phone. The result is the following:when sending notification sms without possible response to your customers, it is now mandatory to use an alphanumeric sender ID, otherwise the sms is not sent.Chili Piper's Twilio integration does not allow us right now to add an alphanumeric sender ID to our sms reminders, so they are not sent (this is confirmed by our Twilio console even though Chili Piper interface indicates they are sent) and we are losing…
2 votes -
Fill the Dynamic Tag using the form of the one-click booking link
Dynamics tags are not being fulfilled when a meeting is booked via Suggested Times and the Meeting Type:* Has the “Require guest to fill the form before booking" option enabled;* The prospect does not exist in CRMThe Dynamic Tag could be filled with the information provided in the form of the one-click booking link while the meeting is booked.
2 votes -
Make workspace forms available to personal meeting types
You can make meeting types made in a workspace available to reps' personal links/pages, but not the forms individually. Customers want to be able to standardize the guest form but customize the meeting types (e.g. personalizing the messaging).
2 votes -
Ability to sort objects
Ability to sort Workspaces, Queues, Meeting Types and Reminders. It would come handy when we create new rules for queues. For example, we used 4 queues + the ownership + special language queue. Then we decided to add more more, which was then in the end, so we ended up with workspaces being in this order:- Below 101- 251-500- 501-5000- Above 5000- Ownership queue- Language queue- 101-250This look was confusing when training new Admins. As a results they tent to forget about the last queue when adding changes. The same applies to Workspaces, Meeting Types and Reminders.
2 votes -
Block Calls from non-existing contacts
Someone in Turkey got a hold of my Chili Piper link. I'm not sure if it was only shared directly with this person or if it was shared out more widely.Impact: I'm concerned if it was shared out publicly somewhere that others may try booking meetings with me.Does Chili Piper have any security features to block non-existing contacts from calling in with my unique link?
1 vote -
Add country/area code to CP ES_LA forms
Problem Statement: LATAM Sales Partner Managers often find a roadblock when calling all the different Latin American countries, our CP form doesn't signal the need to add the country area code or country they are based off.Impact: When the partner fills the CP form with a different email and/or the page doesn't have an info about the location they are based, agents are left only with small hints which localization the partner is, therefore, making it difficult to troubleshoot the country area code.Reach: Sales Partner Managers in LATAM Spanish speciallyRequirements: Any chance the country name or area code could be…
1 vote -
1 vote
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Support RingCentral SMS for SMS Messaging/Reminders
We currently support SMS messaging/reminders with Twilio. This feature would support RingCentral SMS and enable the same feature capabilities for SMS messaging for those that use RingCentral SMS services vs companies that do not use Twilio.
1 vote -
Cancel Meeting and Reschedule Later
When a client or assignee needs to cancel a meeting at the last minute, give them the ability to cancel the meeting and reschedule it later (sending the client a new scheduling URL automatically).
1 vote -
Fix drop-down form fields (match styling of other text fields)
When a prospect clicks a booking link from our email signature, they are prompted to fill out a few forms fields. If they attempt to submit without filling in the required text fields, they turn red and display an error message.However, drop-down fields act differently and are a bit visually confusing. For one, they have a check-mark graphic next to it before any value is entered, and if I try submitting without filling it out I don't get an error message or red styling like I do for other fields.Requested solutions:1) Add error message and red styling if left blank…
1 vote -
Make personal booking links video enabled
Right now, you can only book calls using a router. It would be nice if a queue or a meeting type could be video enabled. Especially a rep's personal scheduling link.
1 vote -
Ability to customize text on form landing page
It'd be super helpful to have the ability to edit and add text above the form fields for our inbound router landing page form. Giving end users more context on the landing page than just the fields.
1 vote
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