67 results found
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Rescheduling Flexibility
CP won't let me reschedule a 12pm - 12:45pm meeting to 11:30am because the meeting type has a 30 minute buffer before it. The solution would be for CP to keep track of meetings it had booked and know that meeting ID XYZ from 12-1pm is the same meeting ID XYZ that is attempting to reschedule and therefore, treat the buffers and the meeting as free. Today's workaround requires me to delete the buffers AND mark the meeting as free in Google Calendar. Not a great workaround when the attendee or my assistant is trying to reschedule for me.
3 votes -
Test Reminder Emails
Want to test reminder emails to see how it will look when it's actually sent out. Would help to know how it looks as an example
8 votes -
Block Calls from non-existing contacts
Someone in Turkey got a hold of my Chili Piper link. I'm not sure if it was only shared directly with this person or if it was shared out more widely.Impact: I'm concerned if it was shared out publicly somewhere that others may try booking meetings with me.Does Chili Piper have any security features to block non-existing contacts from calling in with my unique link?
1 vote -
Add country/area code to CP ES_LA forms
Problem Statement: LATAM Sales Partner Managers often find a roadblock when calling all the different Latin American countries, our CP form doesn't signal the need to add the country area code or country they are based off.Impact: When the partner fills the CP form with a different email and/or the page doesn't have an info about the location they are based, agents are left only with small hints which localization the partner is, therefore, making it difficult to troubleshoot the country area code.Reach: Sales Partner Managers in LATAM Spanish speciallyRequirements: Any chance the country name or area code could be…
1 vote -
1 vote
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Support RingCentral SMS for SMS Messaging/Reminders
We currently support SMS messaging/reminders with Twilio. This feature would support RingCentral SMS and enable the same feature capabilities for SMS messaging for those that use RingCentral SMS services vs companies that do not use Twilio.
1 vote -
Reminders to contacts that didn't book the meeting
There should be a feature where you can add additional contacts to the invite on your calendar and then they'd also receive meeting reminders like the contact who books the meeting.
2 votes -
Twilio SMS opt in/out
Automatically observe Twilio's opt in/out for SMS reminders.
2 votes -
custom dynamic fields
It would be amazing to create custom dynamic fields under your Personal Details.
3 votes -
Masked Email
When sending meeting invites, it would be nice if Chili Piper could mask my email or have a no reply option, OR if you could attach Chili Piper to a CRM like salesforce so that you could invite and any replies you get would go to the case that you sent the invite from.
2 votes -
Meeting Buffer for Weekends
When we have a new client, we have a 48-hour delay before the customer can actually schedule their kickoff meeting. This allows the consultant enough time to review the project and schedule time internally for a handoff meeting. It doesn't appear the 2 Day buffer excludes weekends. The issue we're running into is that if a customer is assigned Friday afternoon and receives the link, they can schedule a call as soon as Monday, not giving us enough time to review and have the internal handoff.
6 votes -
Cancel Meeting and Reschedule Later
When a client or assignee needs to cancel a meeting at the last minute, give them the ability to cancel the meeting and reschedule it later (sending the client a new scheduling URL automatically).
1 vote -
More options for Minimum scheduling notice
Minimum scheduling notice has only one setting of the number of hours in advance. We had our SDR meeting set at 2 hours notice, which works fine when it's working hours in Pacific Time, but not great when they get a meeting booked in the middle of the night for first thing in the morning based on their personal working hours.It would be great to have an option to set a "Working Hours Minimum Notice" and a "Non Working Hours Minimum Notice".For the time being, I've changed the Min Notice from 2hrs to 6hrs, which will reduce the # of…
51 votes -
Ability to automatically send a follow-up email post meeting completion.
In addition to reminder emails BEFORE a meeting, ability to create email templates leveraging dynamic tags to go out AFTER a meeting is completed. For example, a thank-you email which includes attachments, or whitepapers, etc.
39 votes -
Fix drop-down form fields (match styling of other text fields)
When a prospect clicks a booking link from our email signature, they are prompted to fill out a few forms fields. If they attempt to submit without filling in the required text fields, they turn red and display an error message.However, drop-down fields act differently and are a bit visually confusing. For one, they have a check-mark graphic next to it before any value is entered, and if I try submitting without filling it out I don't get an error message or red styling like I do for other fields.Requested solutions:1) Add error message and red styling if left blank…
1 vote -
Set a limit for # of times someone can reschedule
It would be great to be able to set a limit for the number of times someone could reschedule a call prior to the call being held. We have seen a few scenarios where someone will reschedule the call MANY times (11 for example). At that point, we believe that candidate is not serious about holding a call and we'd rather they end up with a screen that says to contact us to find a time that works.
24 votes -
Make personal booking links video enabled
Right now, you can only book calls using a router. It would be nice if a queue or a meeting type could be video enabled. Especially a rep's personal scheduling link.
1 vote -
Default text for dynamic fields
If a dynamic field is empty, have the ability to provide default/fallback text instead.
6 votes -
Differentiate between prospect responses to reminders
When the booker gets the email response from the prospect responding to a reminder, the email should say what reminder the prospect is responding to.
3 votes -
Extended Maximum Interval
The maximum that an event can be scheduled is 9 weeks in advance. We routinely need to schedule meeting 6 months in advance. Can this be extended?
2 votes
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