63 results found
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Add Date & Time field to appointment confirmation text options
When sending out email confirmations after a customer has booked in Chili Piper, we would like to have the date and time of the meeting be a field that can be added to the meeting type email template. The reason we would like to show this is that I use Chili Piper to book training sessions, and I would like a complete list of all the information so that someone can easily see everything about their training without having to reference the attached .ics file.Date and time can be attached to reminder emails, I believe it makes sense to have…
4 votes -
Reminder Email Chain
Have reminders sent as an email chain to the original invitation. Individual email reminders can be confusing for some prospects and having the original invitation details can be helpful, especially if we opted to use the Google Meet functionality of ChiliPiper.
3 votes -
Dynamic Tag for All Form Fields (Visible) or All Form Fields (Required)
Right now, dynamic tag for AllFormFields includes all hidden fields for things like UTM and gclid capture. Looks very ugly on a meeting invite. Would be great to have an option for all visible form fields or all required form fields to eliminate these tracking fields from display.
5 votes -
Don't buffer our buffer meetings
There needs to be a way for Chili Piper to recognize that a time slot on someone's calendar is a buffer, and allow leads to schedule right up against that buffer instead of applying the meeting buffer to that buffer meeting. Placing a buffer only before OR only after meetings helps to reduce the impact of this gap, but it still doesn't solve the issue.
3 votes -
Time buffers for multiple back to back meetings
Rather than including a time buffer before and/or after every meeting that is booked, enable a time buffer only after multiple consecutive meetings back-to-back (i.e. give a 15 min buffer after 3 meetings in a row). This allows for a much greater number of meetings booked in a day, but still allows for some rest periods so a day is not 100% back-to-back
2 votes -
Allow for French language support for the meeting time dynamic tag
In the meeting reminders, we would like to be able to display {!CP.Meeting.Time} in French as it currently shows in English (e.g. Jul rather than Juil)
3 votes -
Reminders copy dynamic conference details from meeting type
Setting to automatically include the matching dynamic conference details tag (if existing) from the corresponding Meeting Type description to the associated Reminders to reduce room for error and manual steps needed to include proper meeting conference details!
7 votes -
Allow reps to create their own group booking links
allow reps to create their own group meeting links including with those people not in their workspace to allow cross-team collaboration.
36 votes -
Ability to clone Meeting Types, Distributions, Reminders, Forms and Routers to other Workspaces
We have multiple Workspaces but use similar Meeting Types across Workspaces so we would like the ability to clone these items across Workspaces.
20 votes -
Dynamic Tag for Meeting Duration
Dynamic Tag to be used in Calendar Invites and Reminder emails that pull the Meeting's Duration. Even if duration is adjusted when booking via Instant Booker. Our customers will often times ask how long a meeting is scheduled for.
2 votes -
Text Alerts for more than just the booker.
When sending out emails we have the options to choose who can get alerts/notifications between the booker and the host. We would like the exact same options for text alerts. In most cases the booker is not the host so when the booker gets a text they would have to relay that to the meeting host which would take extra time and resources.
6 votes -
Be able to send email reminders only to assignees and not bookers
It's a bit annoying for SDRs to receive these reminders
4 votes -
Confirmation modal after picking timeslot
User has requested that CP presents an option to confirm the time slot once the user selects it
3 votes -
Ability to Apply Meeting Buffers to Internal Guests
Allowing individuals booking meetings to apply meeting buffers to other internal guest's calendars (Solutions Consultant use case)
10 votes -
Booker timezone to reflect in invite
We would like the booker's timezone to be reflected in the Google cal invite, NOT the host's timezone. At the very least, can we get dynamic variables to use that reflect the booker's timezone and the booking time in that timezone?
6 votes -
add an alphanumeric sender ID option for Twilio integration
France changed its phone regulatory policy a few weeks ago because of the overly high number of spams and ads received by people on their phone. The result is the following:when sending notification sms without possible response to your customers, it is now mandatory to use an alphanumeric sender ID, otherwise the sms is not sent.Chili Piper's Twilio integration does not allow us right now to add an alphanumeric sender ID to our sms reminders, so they are not sent (this is confirmed by our Twilio console even though Chili Piper interface indicates they are sent) and we are losing…
2 votes -
Backup For Reps Out of Office
Give client ability to decide if they want to take a second assignee's availability into account when scheduling or just schedule with the primary assignee. This could be extremely helpful if an Prospect hits an Ownership queue but their assignee is OOO or on extended leave, we could allow a option to "view more availability" and the Chili Tenant could choose backup assignees or an alternative queue to route to. Potentially this could be applied to the scenario if we allowed customers to enable Strict RR in concierge but then "select additional availability" and route to new queue
20 votes -
Adjustable meeting duration after booking
Had a user suggest that when they increase the meeting duration on the calendar, we should sync this over and increase the duration in the database. This accommodates reschedules as they will be booked to the same meeting duration as was set.
2 votes -
Availability Polling
Our Planhat CSM ( and a customer of ours) just asked about functionality similar to Doodle, in which the guests can select their availability and the booker can see which time fits best for all guests to schedule. At the moment the booker would have to cross-reference their team's availability and the suggested times/booker's calendar availability. We also don't solve for the use-case of coordinating a group of people from various companies.
4 votes -
Comments while rescheduling meeting
Allowing customers to add comments while rescheduling meetings, so they can let the assignee know about the reason, without sending a separate email.
8 votes
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