36 results found
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Ability to switch off emails/notifications for users
Option for each user to choose what notifications they want to receive by email. The booker especially doesn't need to receive all of these emails.
15 votes -
Offer feature for Templated "Buffer" meetings
Would be ideal if we could assign templates to buffers associated with CP bookings. In instances where the buffer is used for work tied to the CP invite immediately before/after the booked call, it would easily provide the individual(s) affected direction on what needs to be done.
15 votes -
Allows users to set SMS Reminders sender and recipient
Users should be able to control the direction of SMS Replies by allowing them to set the SMS Reminder recipient/sender in the Reminders settings of a workspace
13 votes -
Trigger Reminder an Email When Meeting Booked
Currently, the "Reminder" feature can only be triggered based on an amount of time before a meeting. What if a customized email could be triggered based on a meeting being booked?
Use case: A prospect sends an SDR an email with interest to meet but the prospect doesn't provide availability. The SDR finds a time using Chili and books the meeting, which sends a calendar invite with a subject line of Placeholder. Then an email is automatically triggered upon booking that dynamically pulls in the AE's information and the prospect's info, along with messaging introducing the AE and confirming if…
11 votes -
Make it possible to add an external label to meeting types
Right now, there is no option to create an external label for meeting types - they automatically use the internal name.
This is difficult to manage: I want to be able to easily keep track of which meeting is which internally.
At the same time, I don't want prospects to see "30 minute meeting - internal label" when they select a meeting type or in the booker URL.
Therefore, it would be brilliant if meeting types could have a different internal name and external label.
Thank you.
10 votes -
Meeting Buffer for Weekends
When we have a new client, we have a 48-hour delay before the customer can actually schedule their kickoff meeting. This allows the consultant enough time to review the project and schedule time internally for a handoff meeting. It doesn't appear the 2 Day buffer excludes weekends. The issue we're running into is that if a customer is assigned Friday afternoon and receives the link, they can schedule a call as soon as Monday, not giving us enough time to review and have the internal handoff.
10 votes -
Ability to select a domain for invite to come from
We recently merged 3 companies under 1 domain. We would like the ability for our reps to be able to choose which email domain their invite comes from when inviting a prospect to a meeting.
9 votes -
Character limit on forms fields - phone number, name
Currently, there is no validation on the Phone field, which can lead to users entering incorrect or overly long numbers. For businesses that serve only U.S.-based clients, the system already adds the country code (+1) automatically.
To prevent users from mistakenly entering additional digits (e.g., duplicating the country code or adding invalid characters), it would be helpful to implement a character limit on the Phone field. This would ensure more accurate data entry and improve overall form validation.
8 votes -
Filter for "meeting invite accepted"
Have the ability to send different reminders for prospects that DID accept the invite (i.e. "can't wait for our call!") and a different one for prospects that DIDN'T (i.e. "can you please let us know if you're coming?").
Right now you can only send to either everyone, or to prospects who didn't confirm - meaning the suggestion above is not possible.
8 votes -
Meeting Type Localization
We would like to be able to localize meeting types so that each meeting can have multiple translations. This would prevent the need to create 4-5 different meeting types for the same purpose, which complicates our setup in both the flow builder and the number of assets we end up with.
7 votes -
Reschedule and Cancellation Templates
When a meeting is rescheduled or cancelled, an updated invite is sent to the attendees. However, the body of this invite is exactly the same as the original. It would be useful to change the language in the body of the email they receive when rescheduling or cancelling to eliminate any confusion. For example, if the original invite says "Thank you for scheduling your tour..." it would be useful to update the body to say something like "Your tour has been cancelled" or "Your tour has been rescheduled" instead.
7 votes -
Forms should be a separate asset that can be used in multiple meeting types
Forms now should be the same in Legacy, where they're a separate asset and can be used in multiple meeting types. This allows the admin to create a global form and apply changes if necessary in just one place
6 votes -
Native Chili Piper Forms
Having forms within Chili Piper and not needing to integrate with another form provider. It's something that a lot of people assume we have and are surprised we don’t.
5 votes -
Ability to track opens/clicks on meeting reminders
Currently, there is no analytics on the meeting reminders being sent and how the prospect is interacting with them. It is helpful to be able to audit if they are delivered, opened (or going to spam) etc. We often get feedback from prospects that they never received the reminder, there is no way for us to discern if this is an actual issue with the invite or if it is a issue on their end.
It would be extremely helpful to be able to see the activity on the reminders and the message that went out / what time.
5 votes -
Icons to show who is included in a group call - From Scheduling Links Page
In the old UI, I used to be able to see an icon of all the team members who would be included in a group call, but I'm no longer about to do that in fire. It would be really helpful to see at a glance. For now, I am renaming my group calls to include the list of attendees.
5 votes -
Meeting buffers without a calendar event created
Other calendar tools have the ability to put buffer time around meetings so they can't be booked right next to each other, but without creating an event in the calendar. My reps have reminders for meetings, but they're getting reminders for buffers which isn't needed.
5 votes -
Cancel future reminders if a customer responds via email
If multiple reminders are set for a meeting and the customer replies to an earlier one via email, it would be useful to cancel the remaining reminders to avoid spamming the customer.
4 votes -
Different availability timeline for reschedules
Ability to provide a different timeframe of availability when someone clicks on a reschedule url.
4 votes -
No Show Meeting Follow Ups
Add a reminder feature for post a meeting where if the meeting is marked as No Show, the guest receives a an email to reschedule.
4 votes -
Add Date & Time field to appointment confirmation text options
When sending out email confirmations after a customer has booked in Chili Piper, we would like to have the date and time of the meeting be a field that can be added to the meeting type email template. The reason we would like to show this is that I use Chili Piper to book training sessions, and I would like a complete list of all the information so that someone can easily see everything about their training without having to reference the attached .ics file.Date and time can be attached to reminder emails, I believe it makes sense to have…
4 votes
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