63 results found
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Native Chili Piper Forms
Having forms within Chili Piper and not needing to integrate with another form provider. It's something that a lot of people assume we have and are surprised we don’t.
2 votes -
Exclude Weekends from Availability Range in Meeting Templates
Currently, the availability range set in meeting templates counts all calendar days, including weekends. It would be helpful to have an option to count only business days (e.g., Monday through Friday). This would be especially beneficial for teams that do not work on weekends, as it would increase the effective availability shown in their calendars and better reflect their actual working hours.
2 votes -
Show Google / Teams instead of "Host default"
Currently when the default is selected as Google Meet or Teams, the guest form shows the option as "Use Host Default Scheduling". This isn't clear what that scheduling option is or even what it really signifies.
Instead, it should be more clear either what the default is, or be worded to say something along the lines of "Host will specify conference location" , etc... make it clear what this option is.
2 votes -
2 votes
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Edit the error message and image presented when a disabled link is used
If a prospect/customer tries to access a queue link that has been disabled via the 'Public online booking link' toggle - it shows them a warning triangle with the message "This page is not available". This is a poor experience if the links are being used for time-sensitive campaigns and doesn't explain why they can't book a meeting e.g. "This initiative has ended - please contact your Account Manager". The request is to be able to change the image and the text shown once a link has been disabled.
2 votes -
Max Booking Limit Per Time Slot
It would be extremely beneficial for in-person event specific settings to allow users a max limit of bookings per time slot. This would allow a user to host a fixed amount of guests per meeting slot without having to physically block their calendar after a certain amount of 'Free Availability' meetings are booked.
The current workaround is using multiple user's calendars for events which is an inconvenience when it is only one user hosting an event with several guests per time slot.
2 votes -
AMP email functionality for a router
AMP email functionality specific for routers. It would be great to have the ability to embed an entire router into an email which doesn't force the user to open up a new tab.
2 votes -
Adding Multiple Email Addresses Booking Through Concierge
Even when Chili Piper is installed on a webpage.
2 votes -
Support RingCentral SMS for SMS Messaging/Reminders
We currently support SMS messaging/reminders with Twilio. This feature would support RingCentral SMS and enable the same feature capabilities for SMS messaging for those that use RingCentral SMS services vs companies that do not use Twilio.
2 votes -
Cancel Meeting and Reschedule Later
When a client or assignee needs to cancel a meeting at the last minute, give them the ability to cancel the meeting and reschedule it later (sending the client a new scheduling URL automatically).
2 votes -
Make personal booking links video enabled
Right now, you can only book calls using a router. It would be nice if a queue or a meeting type could be video enabled. Especially a rep's personal scheduling link.
2 votes -
Time buffers for multiple back to back meetings
Rather than including a time buffer before and/or after every meeting that is booked, enable a time buffer only after multiple consecutive meetings back-to-back (i.e. give a 15 min buffer after 3 meetings in a row). This allows for a much greater number of meetings booked in a day, but still allows for some rest periods so a day is not 100% back-to-back
2 votes -
Dynamic Tag for Meeting Duration
Dynamic Tag to be used in Calendar Invites and Reminder emails that pull the Meeting's Duration. Even if duration is adjusted when booking via Instant Booker. Our customers will often times ask how long a meeting is scheduled for.
2 votes -
add an alphanumeric sender ID option for Twilio integration
France changed its phone regulatory policy a few weeks ago because of the overly high number of spams and ads received by people on their phone. The result is the following:when sending notification sms without possible response to your customers, it is now mandatory to use an alphanumeric sender ID, otherwise the sms is not sent.Chili Piper's Twilio integration does not allow us right now to add an alphanumeric sender ID to our sms reminders, so they are not sent (this is confirmed by our Twilio console even though Chili Piper interface indicates they are sent) and we are losing…
2 votes -
Adjustable meeting duration after booking
Had a user suggest that when they increase the meeting duration on the calendar, we should sync this over and increase the duration in the database. This accommodates reschedules as they will be booked to the same meeting duration as was set.
2 votes -
Maintain Question Order in Meeting Description Using {{CP.DataField.AllFormFields}} Tag
When using a booking link that contains a series of form questions arranged in a specific order, the {{CP.DataField.AllFormFields}} tag currently does not preserve that order in the meeting description. Instead, the questions and answers appear in a seemingly arbitrary order.
Request:
It would be highly beneficial if the meeting description displayed the form responses in the same sequence as configured in the booking form. This would improve readability, maintain logical flow, and reduce confusion, especially in use cases where the order of questions carries context or priority.
This enhancement would help teams ensure consistency in how form data is…
1 vote -
Combined Daily Call Limit Across 1:1, Round Robin and Group Links
We’d like to request the ability to set a combined daily limit that applies across both Round Robin (distribution) links and 1:1 scheduling links for each rep.
Example scenario:
If a rep should only take a maximum of 5 calls per day, the system should stop routing new calls once they reach this total, regardless of whether the calls came through a distribution or a 1:1 link.1 vote -
Forms should be a separate asset that can be used in multiple meeting types
Forms now should be the same in Legacy, where they're a separate asset and can be used in multiple meeting types. This allows the admin to create a global form and apply changes if necessary in just one place
1 vote -
Add a place to upload files to use in the concierge. Using CSS background images with files on different servers is now causing COEP errors.
SPecifically on the concierge screen, where a user can select between phone call and book meeting. My company would like to customize that to use special color and images, but the only way to do that is with CSS, more specifically background images, and those are now (as of last/early this week) erroring out due to COEP errors:
Failed to load resource: net::ERRBLOCKEDBY_RESPONSE.NotSameOriginAfterDefaultedToSameOriginByCoep
Cross-Origin Embedder Policy (COEP): COEP is a more recent security policy that further restricts how a document can be embedded in other contexts. It's designed to prevent certain types of attacks, especially those that leverage…
1 vote -
1 vote
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